Area Manager - Retail

DCK Group; Camberley; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

DCK Group is seeking an Area Manager to oversee a multi-store region including Camberley, Bournemouth, Bristol and surrounding areas. The role requires travel between stores, a valid driving licence and a commitment to maintaining high standards in visual merchandising and operations.

You will lead and coach Team Leaders, drive sales improvements, share best practices with fellow Area Managers, and work with the Operations team to implement process improvements.

Qualifications

• Expert in field operations and achieving high standards in retail environments.
• Proven supervisory experience overseeing teams in store networks.
• Strong communication skills with ability to train and coach others.
• Good time management and the ability to plan own and team time.
• Competent with technology and store systems.
• Confident and positive with strong interpersonal skills.
• Prior work experience in retail.
• Awareness of fashion trends and consumer style.

Responsibilities

• Drive sales through consistently high visual merchandising and operational standards.
• Develop and maintain a capable team by providing induction, coaching and support for Team Leaders.
• Act as first line support to Operations to deliver process efficiencies and business improvements.
• Line-manage a group of Team Leaders, coaching for efficiency and quality in the field.
• Monitor in-store standards and share best practices among Team Leaders to raise performance.
• Resolve escalated host concerns within agreed parameters and timelines.
• Identify and coach TL performance improvements and escalate as needed.
• Lead induction for new TLs and provide feedback and targets during probation.
• Embed a buddy system to prevent performance dips during TL absences.
• Collaborate with other Area Managers and Central Support to identify learning gaps.
• Support field communications, launches and initiatives and gather meaningful feedback.
• Work with Operations to embed new ways of working and identify areas for process and quality improvements.
• Shape and deliver communications and training under the direction of Operations Manager.

Skills

Field operations

Supervisory experience

Communication skills

Time management

Tech competent

Interpersonal skills

Retail experience

Fashion trend awareness

Job description

Area Manager

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more!

We are currently recruiting for a Area Manager on a permanent, full time basis to cover the following locations -

Bournemouth, Bristol, Camberley, Cardiff, Cheltenham, Crawley, Exeter, Plymouth, Southampton, Swansea

This is a Monday - Friday role working 7 hours per day. You will be required to travel around to numerous different stores within your area so please ensure you have access to your own vehicle and have a full driving licence.

Responsibilities;

• To drive sales through consistently high visual merchandising & operational standards
• To develop & maintain a highly capable team – providing induction, coaching & support to ensure the Team Leaders are set up to succeed.
• To act as first line support to the Operations Team to support & deliver process efficiencies & business improvement opportunities.
• To directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high-quality standards in the field
• Monitors instore standards, sharing best practice amongst the TLs raising the bar on area performance.
• Manages escalated host concerns around quality & standards, resolving these within agreed parameters.
• Proactively identifies TL performance improvement opportunities - providing coaching & escalating as required.
• Holds responsibility for induction - ensures all new TLs receive a warm welcome into the business & are supported throughout their probation period. Provides meaningful feedback & targets for improvement where required.
• Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.
• Recognises & celebrates great performance.
• Works with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & escalates where necessary.
• Suggests opportunities to drive improvement & efficiency & is actively involved in any improvement work or project.
• Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback.
• Works as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans.
• Works under the direction of the Operations Manager to shape & deliver communication & training.

Requirements -

• Expert in field operations, achieving high standards in their current role.
• Supervisory experience
• Strong communication skills – confident with delivering training.
• Able to use own initiative to plan their time.
• Competent with technology
• Confident & positive with good interpersonal skills
• Proven work experience in retail
• Fashion trend aware