Area Manager - Field Operations & Team Development

DCK Group; Swindon; On-site; GBP 36,000 - 52,000; Full time

Job summary

DCK Group is seeking an Area Manager to oversee a broad regional remit across multiple stores in the UK. The role requires regular travel, driving sales, and maintaining high standards of visual merchandising and operations.

You will lead and coach Team Leaders, deliver training, and collaborate with central teams to identify performance improvements. A full driving licence and own vehicle are essential, with a Monday–Friday schedule and 7-hour days.

Qualifications

• Experience delivering stores-side leadership in fast-paced retail environments.
• Ability to coach and develop Team Leaders and store teams.
• Excellent communication, presentation and coaching abilities.
• Strong time management to balance field visits with admin.
• Comfortable using technology and reporting tools.
• Strong interpersonal skills to work with diverse teams.

Responsibilities

• Drive sales through high visual merchandising and operational standards.
• Develop and maintain a capable team; induct, coach and support Team Leaders.
• Provide first-line support to Operations for process improvements and efficiencies.
• Line-manage a group of Team Leaders and coach for high-quality field standards.
• Monitor in-store standards and share best practices among Team Leaders.
• Resolve escalated host concerns within agreed parameters.
• Identify TL performance improvement opportunities and provide coaching.
• Lead induction programs for new TLs and set targets during probation.
• Embed a buddy system so TLs or absences do not affect zone performance.
• Recognise and celebrate great performance across stores.
• Collaborate with other Area Managers and Central Support Teams on trends and development gaps.
• Suggest opportunities to drive improvement and efficiency and participate in projects.
• Support the BOMS with field communications and store launches and feedback.
• Work with Operations to embed new ways of working and plan improvements.

Skills

Field operations

Supervisory experience

Communication skills

Time management

Tech prowess

Interpersonal skills

Retail experience

Fashion trend awareness

Job description

DCK Group is seeking an Area Manager to oversee a broad regional remit across multiple stores in the UK. The role requires regular travel, driving sales, and maintaining high standards of visual merchandising and operations.

You will lead and coach Team Leaders, deliver training, and collaborate with central teams to identify performance improvements. A full driving licence and own vehicle are essential, with a Monday–Friday schedule and 7-hour days.