Area Manager: Complex Needs Housing Leader

Social Interest Group; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Discount Card

Discounted tickets for events

Reflective Practice sessions with a 3r

Training and Development

Employee Assistance Programme

Life Assurance Scheme

Annual Staff Awards

Job summary

Social Interest Group (SIG) in London is seeking an Area Manager to lead our Complex needs service across the Royal Borough of Kensington and Chelsea. You will oversee Service Managers, guiding a dispersed set of accommodations housing around 153 residents who face homelessness and complex needs, including mental health and substance use challenges.

This role focuses on delivering high-quality support in a trauma-informed environment, driving contractual outcomes, safeguarding residents, and

Qualifications

• Experience leading a service or team in a similar capacity.
• Experience in supported housing, homelessness, complex needs, mental health, social care, or substance use services.
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPIs.
• Ability to promote the service externally and build partnerships with stakeholders.
• Willingness to work flexible hours, including on-call emergencies.
• IT proficiency with case management and HR systems.
• Alignment with SIG values: Ambition, Empowerment, Inclusivity, Transparency.

Responsibilities

• Monitor and analyse service performance data and KPIs.
• Line management and leadership across the service.
• Encourage productivity, engagement, and wellbeing.
• Support day-to-day tasks to deliver outcomes for residents.
• Lead day-to-day operational delivery of the service.
• Own risk management processes and policies.
• Manage property and housing standards and maintenance reporting.
• Drive excellence in service delivery.
• Oversee the service budget and cost-saving measures.

Skills

Leadership experience

Service management

Homelessness/complex needs knowledge

Staff development and wellbeing

IT systems proficiency

Stakeholder collaboration

Alignment with values

Tools

Case management software

Microsoft Office

ATS HR systems

Job description

Social Interest Group (SIG) in London is seeking an Area Manager to lead our Complex needs service across the Royal Borough of Kensington and Chelsea. You will oversee Service Managers, guiding a dispersed set of accommodations housing around 153 residents who face homelessness and complex needs, including mental health and substance use challenges.

This role focuses on delivering high-quality support in a trauma-informed environment, driving contractual outcomes, safeguarding residents, and