Area Manager - Commercial Gas

Sureserve; Ealing; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in compliance and energy services is seeking a dedicated Area Manager to lead customer service initiatives and manage contract compliance. This role involves overseeing financial invoicing and ensuring high standards in operational efficiency. The successful candidate will have a background in social housing or construction, showcasing strong organizational skills and the ability to deliver exceptional customer service. Join a diverse and inclusive workplace that values individual contributions and offers opportunities for professional growth.

Benefits

Salary exchange pension

Employee assistance programme

28 days annual leave

Enhanced family leave

Qualifications

• Previous experience in a managerial role in social housing or construction.
• Ability to provide high-level professional customer service.

Responsibilities

• Manage customer services and resolve complaints effectively.
• Ensure compliance on all contracts and oversee financial invoicing.

Skills

Customer Service

Organizational Skills

Communication Skills

MS Office Proficiency

Education

Experience as an Area Manager

Tools

MS Outlook

MS Excel

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Duties

• Responsible for customer services including complaint resolution.
• Work closely with HR colleagues on employee-related issues throughout the employee lifecycle.
• Attend all contract meetings and report back to the Head of Region.
• Monitor parts usage and credit returns to the procurement department.
• Ensure compliance is met on all contracts.
• Manage all financial invoicing on time and oversee chargeable works.
• Adhere to letter procedures and take full responsibility for no access procedures.
• Achieve and maintain 100% compliance on servicing programmes.
• Manage key functions and roles within the Region.
• Act as the main link with clients regarding contract management.
• Handle all feedback from customers and clients and take appropriate action; lead customer service initiatives.
• Maintain the fleet to a high standard, working with the fleet department as necessary, and report issues promptly.
• Assist in preparing bids and contracts for new work.
• Be involved in recruiting and monitoring probationary periods.
• Perform all associated administrative duties.

The successful candidate will have

• Previous experience as an Area Manager, preferably from a social housing or construction background.
• Ability to provide high-level courteous, professional customer service.
• Proficiency in MS Office, especially Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.

What we can offer you

• Salary exchange pension.
• Employee assistance programme.
• 28 days annual leave including bank holidays, increasing with service (max five additional days).
• Enhanced family leave, dependent on length of service.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We offer reasonable adjustments throughout the recruitment process for individuals who require them. Please contact [e-mail] if needed.

Successful applicants will undergo eligibility checks, including right to work in the UK and DBS checks.