Area Manager, Amazon Logistics (Fulfillment & Operations)

Amazon; Harlow; On-site; GBP 40,000 - 64,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to oversee site operations, drive safety, quality and productivity, and lead a team through continuous improvement initiatives.

You will manage shift patterns, collaborate with senior colleagues to standardise practices, and deliver results across our network while supporting the expansion of Nexus and Grocery concepts. A strong leader with data-driven decision making is preferred.

Experience in warehouse operations and logistics is favored.

Qualifications

• Bachelor's or Master's degree in a relevant field such as business, data science, engineering or operations management.
• Experience leading teams and managing stakeholders.
• Ability to use data to influence business decisions and drive improvements.
• Fluent in English, both written and spoken.

Responsibilities

• Create, oversee and drive a culture of safety and wellbeing.
• Analyse and implement changes to maintain high quality and productivity.
• Oversee projects to streamline processes and increase service quality.
• Analyse shift performance and implement actions to improve operational excellence.
• Collaborate with management to standardise shift practices.

Skills

People management

Stakeholder management

Data-driven decision making

English fluency

Education

Bachelor's or Master's degree

Tools

MS Office

Job description

Job ID: 10453685 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity, while also playing an integral role in the expansion and launch of Nexus and Grocery across EU AMZL.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.

Basic Qualifications

• Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field
• Experience in people management and stakeholder management
• Bachelor's degree, or experience using data to influence business decisions
• Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

• Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience in warehouse operations and logistics or equivalent
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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