Area Manager

Kingdom Services Group; Greater Manchester; In loco; GBP 30.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Car allowance

Descrizione del lavoro

Kingdom Services Group is seeking an Area Manager for the Cleaning division in Greater Manchester to oversee contracts across the region and drive service excellence.

You will ensure safety, compliance, profitability, and strong customer relationships while leading site teams and handling complex escalations.

This senior role requires hands-on leadership, delivering high standards and coordinating across customers, operatives, supervisors and management.

Competenze

• Minimum of 3 years' experience in a similar management role.
• Experience within Cleaning or Facilities Management.
• Experience managing multiple contracts and sites.
• Experience managing cleaning operatives and supervisory teams.
• Experience managing staffing budgets, wages and shift patterns.
• Proven track record of delivering high standards of customer service.
• Strong operational management experience within a service-led environment.
• Full UK Driving Licence.

Mansioni

• Manage a portfolio of cleaning contracts across the Greater Manchester region.
• Ensure cleaning specifications are delivered to agreed standards.
• Build and maintain strong customer relationships through regular site visits.
• Manage customer queries and complaints effectively and professionally.
• Drive contract profitability whilst maintaining service excellence.
• Identify opportunities for business growth and additional services.
• Recruit, train and retain high-performing colleagues.
• Manage staffing levels, absence reporting and workforce planning.
• Conduct performance reviews and support colleague development.
• Handle welfare, disciplinary and employee relations matters in line with company procedures.
• Ensure payroll information is submitted accurately and on time.
• Complete contractual administration and reporting requirements.
• Manage site equipment, consumables and budgets.
• Monitor standards through audits and inspections.
• Ensure compliance with all Kingdom policies and procedures.
• Support strategic projects and continuous improvement initiatives.

Conoscenze

Customer service

Leadership

Communication

Time management

People management

Problem solving

Driving licence

Formazione

GCSE level education or equivalent

Strumenti

Microsoft Word

Excel

Outlook

Descrizione del lavoro

Area Manager - Cleaning Services

Greater Manchester

Salary: £33,500 per annum + Car Allowance
Hours: Full Time, 40 Hours Per Week
Working Pattern: Monday to Friday, 09:00 - 17:00 (or as business needs require)

The Role

We are seeking an experienced Area Manager to join our growing Cleaning division, overseeing a portfolio of contracts across Greater Manchester.

This is a hands-on operational management role responsible for ensuring contracts are delivered safely, compliantly and to the highest standards whilst maintaining strong customer relationships, supporting site teams and driving contract profitability.

As a senior leader within the region, you will act as an escalation point for urgent, complex or sensitive issues and remain accountable for resolutions through to completion.

You will work closely with customers, cleaning operatives, supervisors and senior management teams to ensure exceptional service delivery across multiple sites.

Key Responsibilities

• Manage a portfolio of cleaning contracts across the Greater Manchester region
• Ensure cleaning specifications are delivered to agreed standards
• Build and maintain strong customer relationships through regular site visits
• Manage customer queries and complaints effectively and professionally
• Drive contract profitability whilst maintaining service excellence
• Identify opportunities for business growth and additional services
• Recruit, train and retain high-performing colleagues
• Manage staffing levels, absence reporting and workforce planning
• Conduct performance reviews and support colleague development
• Handle welfare, disciplinary and employee relations matters in line with company procedures
• Ensure payroll information is submitted accurately and on time
• Complete contractual administration and reporting requirements
• Manage site equipment, consumables and budgets
• Monitor standards through audits and inspections
• Ensure compliance with all Kingdom policies and procedures
• Support strategic projects and continuous improvement initiatives

Essential Experience

• Minimum of 3 years' experience in a similar management role
• Experience within the Cleaning or Facilities Management industry
• Experience managing multiple contracts and sites
• Experience managing cleaning operatives and supervisory teams
• Experience managing staffing budgets, wages and shift patterns
• Proven track record of delivering high standards of customer service
• Strong operational management experience within a service-led environment

Essential Skills

• Excellent customer service and relationship management skills
• Strong leadership and people management ability
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Process and compliance-driven approach
• Ability to prioritise workload and meet deadlines
• Strong problem-solving and decision-making skills
• Competent in Microsoft Word, Excel and Outlook
• Experience using electronic auditing and time and attendance systems
• Technical knowledge of cleaning methods, standards and best practices
• Professional, flexible and diplomatic approach

Mandatory Requirements

• Full UK Driving Licence
• Enhanced DBS Clearance
• Full 5-year checkable employment history
• Minimum of 2 employment references
• Right to Work in the UK
• GCSE level education or equivalent
• High standard of personal presentation

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