Senior Area Manager - Cleaning Services (GM)

Kingdom Services Group; Greater Manchester; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Car allowance

Job summary

Kingdom Services Group is seeking an Area Manager for the Cleaning division in Greater Manchester to oversee contracts across the region and drive service excellence.

You will ensure safety, compliance, profitability, and strong customer relationships while leading site teams and handling complex escalations.

This senior role requires hands-on leadership, delivering high standards and coordinating across customers, operatives, supervisors and management.

Qualifications

• Minimum of 3 years' experience in a similar management role.
• Experience within Cleaning or Facilities Management.
• Experience managing multiple contracts and sites.
• Experience managing cleaning operatives and supervisory teams.
• Experience managing staffing budgets, wages and shift patterns.
• Proven track record of delivering high standards of customer service.
• Strong operational management experience within a service-led environment.
• Full UK Driving Licence.

Responsibilities

• Manage a portfolio of cleaning contracts across the Greater Manchester region.
• Ensure cleaning specifications are delivered to agreed standards.
• Build and maintain strong customer relationships through regular site visits.
• Manage customer queries and complaints effectively and professionally.
• Drive contract profitability whilst maintaining service excellence.
• Identify opportunities for business growth and additional services.
• Recruit, train and retain high-performing colleagues.
• Manage staffing levels, absence reporting and workforce planning.
• Conduct performance reviews and support colleague development.
• Handle welfare, disciplinary and employee relations matters in line with company procedures.
• Ensure payroll information is submitted accurately and on time.
• Complete contractual administration and reporting requirements.
• Manage site equipment, consumables and budgets.
• Monitor standards through audits and inspections.
• Ensure compliance with all Kingdom policies and procedures.
• Support strategic projects and continuous improvement initiatives.

Skills

Customer service

Leadership

Communication

Time management

People management

Problem solving

Driving licence

Education

GCSE level education or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Kingdom Services Group is seeking an Area Manager for the Cleaning division in Greater Manchester to oversee contracts across the region and drive service excellence.

You will ensure safety, compliance, profitability, and strong customer relationships while leading site teams and handling complex escalations.

This senior role requires hands-on leadership, delivering high standards and coordinating across customers, operatives, supervisors and management.