Area Manager

Aramark; Belfast City District; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Disability Confident Employer

Armed Forces Covenant

Diversity & inclusion

Job summary

Aramark UK is seeking an experienced Area Manager to oversee operations across multiple sites in Belfast. You will drive service delivery, client satisfaction and profitability while developing high-performing teams and maintaining compliance.

You will lead site managers, manage budgets and staffing, conduct quality audits, and foster a culture of safety and continuous improvement across the region.

Qualifications

• Proven experience managing operations across multiple sites.
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and client relationship management skills.
• Demonstrated budget management experience and financial acumen.
• Solid knowledge of Health & Safety legislation, compliance requirements, and risk management.
• Strong organizational skills and attention to detail; IT systems proficiency.
• Full, valid driving licence (required for multi-site travel).
• Analytical mindset with ability to interpret data and make decisive decisions.
• Problem-solving and conflict resolution capabilities.

Responsibilities

• Oversee day-to-day operations and service delivery across multiple sites, ensuring contractual and SLA requirements are met.
• Build and maintain strong client relationships as the primary point of contact.
• Conduct site inspections, quality audits, and performance reviews; implement corrective actions.
• Recruit, train, supervise, and support site teams; foster an inclusive and supportive environment.
• Manage staffing levels, rotas, attendance, and individual performance; provide coaching.
• Analyze budgets and control costs to achieve profitability targets.
• Ensure compliance with Health & Safety legislation and company procedures; promote safety culture.
• Investigate incidents, complaints, and non-conformances; share learnings and improvements.
• Produce performance reports and KPIs; present at client review meetings.

Skills

Leadership skills

People management

Communication skills

Budget management

Health & Safety knowledge

Analytical mindset

IT systems proficiency

Driving license

Education

Facilities Management certification

Job description

We're looking for an experienced and visionary Area Manager to join our team in Belfast (BT1 3BG), United Kingdom. In this dynamic role, you'll oversee operations across multiple sites, driving excellence in service delivery, client satisfaction, and operational profitability. You'll lead and develop high-performing teams while maintaining the highest standards of compliance and customer focus. This is an excellent opportunity for a decisive, organized professional who thrives in a collaborative environment and is passionate about continuous improvement and team development.

• Oversee the day-to-day operations and service delivery across multiple sites, ensuring all contractual and service level requirements are consistently met
• Build and maintain strong, transparent client relationships as the primary point of contact, demonstrating exceptional communication and interpersonal skills
• Conduct regular site inspections, quality audits, and performance reviews; implement corrective actions and improvements where needed
• Recruit, train, supervise, and support site teams to deliver high standards; foster an inclusive and supportive work environment
• Manage staffing levels, rotas, attendance, and individual performance; provide motivational coaching and development opportunities
• Analyze and control budgets, labor costs, and resource usage to achieve profitability targets and financial goals
• Ensure full compliance with Health & Safety legislation, risk assessments, and company procedures; promote a positive safety culture across all sites
• Investigate incidents, complaints, and non-conformances; implement strategic improvements and share learnings across the organization
• Produce detailed performance reports, track key performance indicators (KPIs), and attend client review meetings to identify growth opportunities
• Demonstrate resilience and flexibility in managing competing priorities and adapting to changing business needs

Qualifications

• Proven experience managing operations or contracts across multiple sites
• Strong leadership and people management skills with the ability to motivate and develop teams
• Excellent communication, interpersonal, and client relationship management skills
• Demonstrated budget management experience and financial acumen
• Solid knowledge of Health & Safety legislation, compliance requirements, and risk management
• Strong organizational skills, attention to detail, and proficiency with IT systems
• Full, valid driving license (required for multi-site travel)
• Analytical mindset with the ability to interpret data and make informed, decisive decisions
• Problem-solving and conflict resolution capabilities

Preferred

• Relevant management certification or qualification (e.g., Facilities Management, Operations Management)
• Experience with performance management systems and KPI tracking
• Background in vendor or supplier management
• Demonstrated experience in strategic planning and business development
• Knowledge of industry-specific compliance standards and best practices

Additional Information

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

For roles requiring security clearance, any offer of employment will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to that level of clearance.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all employees and workers to share this commitment. Where relevant to the role, safer recruitment checks will apply, including referencesand an enhanced DBS checkin line with Keeping Children Safe in Education (KCSIE).

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – [e-mail]

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.