Area Maintenance Manager (FM)

City Facilities Management Holdings Ltd; London; On-site; GBP 53,000 - 60,000; Full time

Job summary

A leading facilities management company seeks an Area Maintenance Manager to oversee mobile technical operations for major retail clients in London. This role requires expertise in maintenance management, team leadership, and client relationship-building to ensure high service standards and compliance with regulatory requirements. The successful candidate will enjoy a competitive salary, performance bonus, and a robust benefits package.

Benefits

33 Days Holiday

Private Pension

HealthShield Cashback Plan

Employee Discount Platform

Mental and Physical Health Services

Electric Car Scheme

Qualifications

• Experience managing maintenance teams and ensuring compliance with regulations.
• Ability to conduct performance evaluations and manage budgets effectively.
• Strong communication skills to foster client relationships.

Responsibilities

• Lead a mobile technical team to deliver planned and reactive maintenance.
• Ensure client satisfaction through high service levels and clear communication.
• Manage compliance audits and support operational improvements.

Skills

Customer Service

Performance Management

Team Leadership

Budget Management

Compliance Management

Job description

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City Facilities Management Holdings Ltd provided pay range

This range is provided by City Facilities Management Holdings Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Area Maintenance Manager (Retail FM)


Location: London

Contract Type: Permanent

Working
Hours: 40 Hours Per Week

Salary ranging between £53,439 - £59,440 including LWA (depending on experience) + Car / Car Allowance of £5,700 + Annual Bonus!

We have an exciting opportunity for an experienced Area Maintenance Manager to join our team, working with one of our major UK retail clients.

In this role, you will lead a mobile technical team, ensuring the effective delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance services. A key part of this position is fostering strong client relationships, maintaining excellent communication, and ensuring our service consistently meets expectations.

You will be responsible for managing both your technicians and client interactions, ensuring a customer-focused approach that builds trust and long-term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels.

Additionally, you will oversee a schedule of compliance audits, taking prompt corrective action where necessary. Driving continuous improvement, supporting training, and enhancing operational processes will also be integral to your success in this role.

If you are passionate about delivering exceptional service, building strong relationships, and leading a high-performing team, we’d love to hear from you!

Key Responsibilities:

• Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations.
• Client-Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction.
• Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high-quality service to clients.
• Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client.
• Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs.
• Operational Continuity: Provide cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings.
  
  

Financial Responsibility

As an Area Maintenance Manager, you will play a critical role in budget control and cost management, ensuring that all financial decisions align with business objectives while delivering high-quality service to our clients. Your key responsibilities include:

• Effective Budget Management: Oversee all expenditure across your allocated area, ensuring strict cost control within agreed site budgets.
• Financial Accountability: Ensure all spending approvals comply with designated levels of spend authority, maintaining transparency and financial discipline.
• Driving Business Growth: Identify and implement cost-effective business development opportunities within budget, enhancing service offerings for the customer.
• Strategic Planning & Investment: Collaborate with the customer and designated managers to support the development of capital plans and projects, ensuring financial efficiency and long-term value.
  
  

This role requires a commercially aware leader who can balance cost control with service excellence, ensuring both financial sustainability and customer satisfaction.

People Responsibility

As an Area Maintenance Manager, you will lead from the front, setting clear standards and expectations for your team. You will be responsible for the direct line management of all Mobile maintenance teams, ensuring they are fully equipped to deliver outstanding service. Your key responsibilities include:

• Building a High-Performing Team: Leading recruitment and induction processes to ensure the right talent is brought into the team.
• Developing & Coaching: Providing ongoing training, development, and appraisals to help technicians reach their full potential while aligning with company processes.
• Ensuring Compliance & Competency: Regularly reviewing legal training requirements and ensuring all team members are validated and up to date with industry and company standards.
• Setting the Standard for Performance: Holding technicians accountable for delivering all aspects of their roles, ensuring high-quality service and professionalism.
• Upholding Conduct & Capability: Managing team conduct and performance effectively, applying disciplinary procedures where necessary in line with company policies.
• Managing Attendance Fairly & Consistently: Monitoring absence within the team, ensuring return-to-work interviews are conducted and any support needed is provided.
  
  

This role requires a proactive leader who leads by example, maintains high standards, and fosters a culture of excellence and accountability

The ideal candidate:

• Flexible to be available / on call out of hours
• Full driving license.
  
  

What We Offer:

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

• 33 Days Holiday (Inc. Bank Holidays)
• Private Pension
• HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
• OneCity - Employee Discount Platform
• Employee Value Awards up to the value of £250
• Access to Costco Personal Membership Subscription
• Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
• Electric Car Scheme (Criteria Applies)
• First Bus Commuter Club - Discounted Bus Travel
  
  

Regional Facilities Manager- London

Area Maintenance Manager - London

FM Manager - London

FM Maintenance - South East

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Industrial Machinery Manufacturing

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