Maintenance Manager

Accor Hotels; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Maintenance Manager in London to oversee maintenance operations across hotels. The role involves developing maintenance strategies, managing teams, and ensuring compliance with safety standards. Candidates should possess a minimum of 3 years' experience in maintenance, formal qualifications in relevant fields, and strong project management skills.

Qualifications

• Minimum 3 years of maintenance experience.
• H&S trained, capable of reading and writing risk assessments.
• Proven project management experience.

Responsibilities

• Implements maintenance strategies and policies for operational performance.
• Recruits, trains, and manages maintenance team.
• Plans and coordinates projects, managing budgets and compliance.

Skills

Communication

Project Management

Energy Management

Risk Assessment

Leadership

Budget Planning

Administration

Education

Qualification in Mechanical, HVAC, or Electrical fields

Tools

Microsoft Office

Job description

Company Description

• Oversees day-to-day operations of the department, including repairs, alterations, and installation of work.
• Leads the Maintenance function, providing reactive and proactive multi-skilled services on all operational equipment and hotel infrastructure.
• Responsible for creating and overseeing planned schedules, ensuring timely completion of work.
• Enhances site operational effectiveness, improves project delivery, and reduces equipment failure and room downtime.
• Manages and implements improvement plans, driving KPIs while ensuring adherence to health, safety, and environmental standards.
• Guides teams on technical best practices, establishes standard policies and procedures, and mentors direct reports.
• Identifies potential lifecycle deficiencies and produces capital budgets aligned with lifecycle expectations.

Implements and manages continuous improvement initiatives for maintenance services, recommending changes as necessary.

Job Description

• Main Responsibilities
• Implements best practice maintenance strategies, policies, and procedures to enhance operational performance, focusing on sustainable maintenance and energy reduction.
• Contributes to new business initiatives and projects, assessing their impact on maintenance activities.
• Provides shift coverage, including duty manager responsibilities.
• Develops and enforces preventative maintenance programs to ensure quality of FF&E and plant equipment.
• Controls invoices and manages external provider costs.
• Collaborates with GMs to develop maintenance budgets and ensures compliance within their hotels.
• Completes monthly energy reports and records.

• Compliance
• Ensures adherence to health, safety, and environmental policies to safeguard staff and guests.
• Inspects work to meet standards and performance targets, taking corrective actions as directed.
• Conducts risk assessments of processes and tasks within hotel responsibilities.

• Project Management
• Plans, manages, and coordinates projects and maintenance works, including budgeting.
• Prepares reports and analyses to keep management informed of project status, issues, and resolutions.
• Delivers small-scale projects, including lifecycle works, ensuring quality and timely risk management.

• Recruitment & Personnel
• Recruits, supervises, and trains maintenance team members.
• Manages, coaches, and develops a high-performing, autonomous team.
• Provides technical support and allocates human resources across the cluster.
• Sets objectives/KPIs, reviews performance, and reports on progress.
• Ensures delivery of the People Strategy and conducts departmental performance reviews.

Qualifications

• Minimum 3 years of maintenance experience.
• Formal qualification in Mechanical, HVAC, or Electrical fields, or equivalent operational experience.
• Strong communication skills in English.
• Proficient in Microsoft Office tools.
• H&S trained and capable of reading and writing risk assessments.
• Knowledge of energy management and budget planning (CAPEX & OPEX).
• Proven project management experience.
• Strong administrative skills.

Additional Information

• Guest-oriented, service-minded, with attention to detail.
• Proactive, a natural leader, and operationally minded.
• Hands-on, creative, autonomous, and well-organized.