Area Liaison & Stakeholder Relations Lead

Kinect Services Limited; Rayleigh; On-site; GBP 26,000 - 38,000; Full time

Job summary

Kinect Services Limited is seeking an Area Liaison Coordinator to manage stakeholder relationships, coordinate safeguarding and welfare duties, and support service delivery across the designated area.

You will handle Local Authority communications, case management and training administration, while providing administrative support to the Area Manager and ensuring compliant, well-documented processes across the team.

Qualifications

• Experience in customer service, administration, employee relations support or stakeholder management.
• Excellent communication and relationship-building skills.
• Strong organisational and record-keeping ability.
• Ability to manage sensitive and confidential information.
• Strong IT and administrative skills.
• Professional and customer-focused approach.
• Experience within transport, education, social care or Local Authority environments.
• Knowledge of safeguarding processes.
• Employee welfare or HR administration experience.
• Training administration or compliance experience.
• Experience managing complaints or customer casework.

Responsibilities

• Maintain stakeholder relationships and support Local Authority communications.
• Manage customer communications, case files and logs.
• Coordinate safeguarding, welfare and payroll related administration.
• Coordinate training, badges and workforce records.
• Provide admin support for route planning and service delivery.
• Assist Area Manager and coordinators during absences or peak periods.
• Handle on-call duties and incident communications.

Skills

Customer service

Administration

Stakeholder management

Communication

Organisational skills

IT skills

HR administration

Training administration

Safeguarding knowledge

Complaint handling

Transport knowledge

Job description

Kinect Services Limited is seeking an Area Liaison Coordinator to manage stakeholder relationships, coordinate safeguarding and welfare duties, and support service delivery across the designated area.

You will handle Local Authority communications, case management and training administration, while providing administrative support to the Area Manager and ensuring compliant, well-documented processes across the team.