Area Facilities Manager

ZipRecruiter; England; Hybrid; GBP 55,000 - 64,000; Full time

Job summary

An established industry player is seeking an Area Manager to lead operational delivery across the West Midlands. This hybrid role involves overseeing technical services, ensuring compliance with SLAs, and driving performance improvements. With a focus on contractor management and data analysis, you'll play a crucial role in transforming service delivery for a key RFCA contract. If you're a confident communicator with a strong FM background and a passion for problem-solving, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Company Car

Benefits Package

Qualifications

• Strong technical FM background with knowledge of SFG20 and PPM.
• Proven experience in hard FM services, ideally in public sector environments.

Responsibilities

• Oversee operational delivery and ensure statutory compliance.
• Drive performance management and continuous improvement across maintenance.

Skills

Technical FM Background

Knowledge of SFG20

PPM Management

CAFM Systems

Contractor Management

Analytical Skills

Client Communication

Tools

CAFM Systems

Job description

Job Description

Job Title: Area Manager

Location: Harborne (covering the West Midlands)

Salary: £55,000 + Car + Benefits

Working Pattern: Hybrid

About the Role:

We’re working with a leading facilities management provider to recruit an Area Manager to support the operational delivery of a key RFCA contract across the West Midlands. This is a technical, hard services-focused role requiring hands-on involvement in PPM, reactive, and grounds maintenance, ensuring compliance with SLAs and KPIs while driving improvements across service delivery.

This is a real transformation role, taking over a recently mobilised contract (August last year) that needs strong leadership, a competent technical understanding, and a process-driven mindset. You’ll play a key role in improving the operating model and embedding excellence.

Key Responsibilities:

• Oversee end-to-end operational delivery across the RFCA estate, ensuring full statutory compliance and contract alignment.
• Drive performance management and continuous improvement across reactive, planned, and grounds maintenance.
• Analyse data to identify inefficiencies (e.g., overdue PPMs, supplier performance) and implement solutions.
• Own service delivery across your area — taking full accountability for outcomes, performance, and contractual compliance.
• Manage all contractor relationships (Tier 1 & Tier 2 suppliers), ensuring services are delivered effectively and issues are escalated/resolved.
• Work closely with the client (RFCA), DIO, and wider stakeholders to maintain strong working relationships and deliver value.
• Ensure robust Health & Safety practices are followed, with a Zero Harm approach.
• Support capital project delivery through effective team collaboration and contractor oversight.
• Report regularly on performance, financials, and improvements to senior leadership.
• Leverage CAFM systems to manage supply chain performance and reporting.

What We’re Looking For:

• Strong technical FM background, with knowledge of SFG20, PPM, and CAFM systems.
• Solid understanding of mechanical or electrical services (qualifications ideal, but not essential).
• Proven experience in hard FM services (reactive/PPM), ideally within complex public sector environments (MOD, MOJ, local authority, etc.).
• Demonstrated ability to manage contractors effectively and hold them accountable.
• Comfortable with a lean model, no direct reports, but you’ll have one indirect report and support from a technical administrator.
• Analytical and process-driven, able to dive into systems, pull data, identify issues, and take ownership of resolving them.
• Confident communicator who enjoys client interaction and problem-solving.

Reporting Line:

Reports to the Regional Account Manager

Interview Process:

Single-stage interview via Teams.