Area Coordinator - North Tyneside

Changeworknow is part of the Access Group; North Shields; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Paid Mileage

Paid DBS Check

Blue Light Card Discounts

Generous Pension Scheme

Staff Referral Scheme

Annual Thank You Events

Ongoing learning and career progressio

Job summary

EveryDay, the social enterprise wholly owned by Age UK North Tyneside, is seeking an Area Co-ordinator to oversee service delivery across North Tyneside. You will coordinate care, support staff, and liaise with customers and partner agencies to promote independence and well‑being.

You will join a supportive management team, contribute to quality standards, and help staff develop through supervision, mentoring and training.

Qualifications

• Level 3 Health & Social Care qualification or equivalent.
• Knowledge of the Health and Social Care Act 2010.
• Knowledge of quality standards and good practice in care and support services.
• At least two years' experience within a health or social care setting.
• Strong communication, organisational and problem-solving skills.
• Ability to prioritise workloads and manage multiple activities effectively.
• Experience using electronic care management or CRM systems.
• Experience supervising, mentoring or training staff.
• Strong IT skills including Word, Excel, Outlook and PowerPoint.
• Health & Safety qualification.

Responsibilities

• Ensure customers receive a consistently high-quality service that reflects their individual needs, goals and aspirations.
• Build positive relationships with customers, families, health professionals and partner organisations to coordinate effective support.
• Support the Area Manager with service coordination, capacity planning and the onboarding of new customers.
• Prepare and maintain care documentation, support plans and medication records to ensure compliance and accuracy.
• Participate in on-call duties when required to support service delivery.
• Provide day-to-day guidance and support to care staff and Team Leaders.
• Assist with supervision, mentoring and on-the-job coaching.
• Promote EveryDay's values, behaviours and quality standards throughout the team.
• Work with managers to support staff development, training and performance.

Skills

Communication

Organisational skills

Problem solving

Prioritisation

IT literacy

Staff supervision

CRM systems

Education

Level 3 Health & Social Care qualification

Job description

Coordinate Services. Support People. Make a Difference Every Day.

EveryDay, the social enterprise wholly owned by Age UK North Tyneside, is looking for a motivated and organised Area Co-ordinator to join our team across North Tyneside .

This is an exciting opportunity for an experienced health and social care professional who is passionate about delivering high-quality care, supporting staff teams and ensuring customers receive exceptional person-centred support. Working closely with the Area Manager, you will play a vital role in coordinating services, supporting operational delivery and helping people remain independent, connected and well within their own homes and communities.

As Area Co-ordinator, you'll be at the heart of service delivery, acting as a key link between customers, families, care teams and partner organisations. You'll help ensure services run smoothly, customers receive the support they need, and staff have the guidance and resources required to deliver outstanding care.

This rewarding role offers a fantastic opportunity to further develop your leadership and coordination skills whilst making a genuine difference to the lives of older people and adults requiring support across North Tyneside. As part of a supportive management team, you'll contribute to service improvements, quality standards and innovative approaches that help customers live independently and achieve their personal goals.

Why Join EveryDay?

At EveryDay, we're passionate about helping people live well, maintain their independence and stay connected to their communities. We know this starts by valuing and supporting our staff.

• Paid Mileage
• Paid DBS Check
• Blue Light Card Discounts
• Generous Pension Scheme
• Staff Referral Scheme
• Annual Thank You Events
• Ongoing learning, development and career progression opportunities

About the Role

As Area Co-ordinator, you will be responsible for helping ensure the effective and efficient delivery of high-quality care and support services. You will work closely with customers, families, colleagues and partner agencies to ensure services are tailored to individual needs, promote independence and achieve positive outcomes.

You will play a central role in coordinating customer support, managing service delivery, monitoring quality standards and ensuring compliance with safeguarding, health and safety and regulatory requirements.

Key Responsibilities

• Ensure customers receive a consistently high-quality service that reflects their individual needs, goals and aspirations.
• Build positive relationships with customers, families, health professionals and partner organisations to coordinate effective support.
• Support the Area Manager with service coordination, capacity planning and the onboarding of new customers.
• Prepare and maintain care documentation, support plans and medication records to ensure compliance and accuracy.
• Participate in on-call duties when required to support service delivery.

Working alongside Team Leaders and the Area Manager, you will help create a positive and supportive working environment where colleagues feel valued and equipped to deliver exceptional care.

• Provide day-to-day guidance and support to care staff and Team Leaders.
• Assist with supervision, mentoring and on-the-job coaching.
• Promote EveryDay's values, behaviours and quality standards throughout the team.
• Work with managers to support staff development, training and performance.

About You

We're looking for someone who is passionate about delivering excellent customer care, enjoys building relationships and can confidently coordinate multiple priorities within a busy and rewarding environment.

• Level 3 Health & Social Care qualification or equivalent.
• Demonstrable understanding of the Health and Social Care Act 2010.
• Knowledge of quality standards and good practice in care and support services.
• At least two years' experience within a health or social care setting.
• Strong communication, organisational and problem-solving skills.
• The ability to prioritise workloads and manage multiple activities effectively.
• Experience using electronic care management or CRM systems.
• Experience supervising, mentoring or training staff.
• Strong IT skills including Microsoft Word, Excel, Outlook and PowerPoint.
• Health & Safety qualification.

Ready to Take the Next Step?

This is a fantastic opportunity for an experienced care professional looking to progress their career within a forward-thinking organisation that puts customers at the centre of everything it does.

If you're passionate about delivering outstanding services, supporting teams and making a genuine difference to people's lives across North Tyneside, we'd love to hear from you.