Area Care Manager

Helping Hands Home Care; Sheffield; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

25 days leave

Blue Light Card

Employee assistance

Job summary

Helping Hands Home Care is seeking an Area Care Manager to lead care delivery across multiple branches in Nottinghamshire, East Midlands, and South Yorkshire. You will support branch leaders, ensure quality care, and maintain excellent customer experiences.

The role requires strong leadership across several sites, deep knowledge of CQC/CIW standards, and the ability to drive improvements in a fast-paced homecare environment. A competitive package accompanies growth opportunities.

Qualifications

• Experience leading multiple branches in care services.
• Strong knowledge of CQC/CIW regulations and quality frameworks.
• Proven ability to influence and lead large, diverse teams.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead with warmth and clarity, building relationships and upholding Helping Hands values.
• Coach Branch Care Managers and drive quality and growth across branches.
• Oversee performance across branches and Live-in services with reporting and improvements.
• Ensure exceptional customer experience and maintain high service standards.
• Audit compliance across the area and act quickly to implement improvements.
• Provide regular progress updates to the Head of Operations.

Skills

Multi-site leadership

Regulatory compliance

People management

Communication skills

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As an Area Care Manager, you'll play a key role in leading exceptional care across your region. Supporting the Head of Operations, you'll guide around 10 branches and a local Live-in Care service, ensuring teams feel supported, operations run smoothly, and customers receive the extraordinary care we're known for.

This role will cover branches in Nottinghamshire, East Midlands & South Yorkshire.

What you'll do

• Lead with warmth and clarity, building strong relationships and championing our Helping Hands values.
• Coach and develop your Branch Care Managers, aligning quality and growth to drive success.
• Oversee performance across your branches and Live-in services – monitoring, reporting and driving improvements with confidence.
• Make sure customer experience stays exceptional, raising service standards and strengthening retention.
• Audit and maintain full compliance across your area, acting quickly and collaboratively where improvements are needed.
• Provide regular updates to the Head of Operations, sharing progress, insights and opportunities for growth.

What you'll bring

• Multi-site leadership experience within the care sector.
• Strong understanding of CQC/CIW regulations and quality frameworks.
• The ability to influence, support change and manage large, diverse teams.
• Clear communication skills and the confidence to build trusted relationships internally and externally.

Why Helping Hands?

• Genuine career growth and development pathways.
• Up to £15,000 annual bonus
• 25 days' annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.