Area Care Manager

Helping Hands Home Care; Leeds; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Annual bonus up to £15,000

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Refer-a-friend bonus scheme

Diversity & inclusion culture

Job summary

Helping Hands Home Care in Leeds seeks a highly experienced Head of Operations to lead multi-site care operations, uphold CQC/CIW standards, and drive service quality across Live-in services and branches.

You will coach Branch Care Managers, monitor performance, report progress to the Head of Operations, and help shape growth while maintaining exceptional customer experience.

Qualifications

• Experience leading across multiple sites in the care sector.
• Strong knowledge of CQC/CIW regulations and quality frameworks.
• Ability to influence, support change and lead large teams.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead with warmth and clarity, building strong relationships and championing our Helping Hands values.
• Coach and develop your Branch Care Managers, aligning quality and growth to drive success.
• Oversee performance across your branches and Live-in services - monitoring, reporting and driving improvements with confidence.
• Make sure customer experience stays exceptional, raising service standards and strengthening retention.
• Audit and maintain full compliance across your area, acting quickly and collaboratively where improvements are needed.
• Provide regular updates to the Head of Operations, sharing progress, insights and opportunities for growth.

Skills

Multi-site leadership

Strategic planning

Regulatory compliance

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

Department: East 8

Location: Leeds

Compensation: £55,000 - £60,000 / year

What you'll do

• Lead with warmth and clarity, building strong relationships and championing our Helping Hands values.
• Coach and develop your Branch Care Managers, aligning quality and growth to drive success.
• Oversee performance across your branches and Live-in services - monitoring, reporting and driving improvements with confidence.
• Make sure customer experience stays exceptional, raising service standards and strengthening retention.
• Audit and maintain full compliance across your area, acting quickly and collaboratively where improvements are needed.
• Provide regular updates to the Head of Operations, sharing progress, insights and opportunities for growth.

What you'll bring

• Multi-site leadership experience within the care sector.
• Strong understanding of CQC/CIW regulations and quality frameworks.
• The ability to influence, support change and manage large, diverse teams.
• Clear communication skills and the confidence to build trusted relationships internally and externally.

Why Helping Hands?

• Genuine career growth and development pathways.
• Up to £15,000 annual bonus
• 25 days' annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• Refer-a-friend bonus scheme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.