Branch Care Manager

Helping Hands Home Care; Northampton; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

25 days' annual leave

Blue Light Card discounts

Employee assistance programme

Support with nationally recognisedqual

Job summary

Helping Hands Home Care in Northampton is seeking a Branch Care Manager to lead the delivery of exceptional community care from the local branch. You will guide and inspire your team, uphold high quality standards, and ensure safe, personalised support for customers.

You will manage budgets, KPIs and relationships with healthcare professionals and local authorities, driving growth and a culture of excellence across the region.

Qualifications

• Experience leading teams to deliver high-quality care services.
• Excellent communication and relationship-building with customers and partners.
• Strong budget and KPI management with a focus on safety and quality.

Responsibilities

• Lead branch operations with warmth and clarity to build a high-performing team.
• Ensure customers receive outstanding care including regular visits and live-in services where applicable.
• Maintain regulatory compliance across services and drive a right-first-time culture.

Skills

Leadership

Communication

Budgeting

Regulatory knowledge

Quality & Compliance

Planning & Organisation

Data-driven decision making

Stakeholder management

Job description

Branch Care Manager

Department: East 1

Employment Type: Full Time

Location: Northampton

Reporting To: Trish Ricketts

Compensation: GBP 39,250 - GBP 42,000 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Registered Care Manager, you'll lead the delivery of exceptional care within your local community. You'll guide and inspire your team, uphold the highest quality standards, and make sure every customer receives safe, personalised support they can rely on. It's a role with real influence, shaping services, strengthening relationships, and helping your branch grow with heart and confidence.

What you'll do

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services - championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a "right first time" culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands' reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

What you'll bring

• A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability, and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.

Desirable:

• Experience in the care sector or a related field.
• Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
• Knowledge of CQC or CIW regulatory standards.
• Previous management experience within care

Why Helping Hands?

• Clear career development pathways and genuine opportunities to grow.
• 25 days' annual leave (rising to 27 with service).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.