Area Care Manager

Helping Hand; Leeds; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Annual leave

Blue Light Card

Employee assistance

Refer-a-friend

Inclusion culture

Job summary

Helping Hands in Leeds is seeking an Area Care Manager to lead care across our Yorkshire branches. You’ll support the Head of Operations, develop teams, ensure compliant service delivery and maintain our high care standards.

You will oversee around 10 branches and a Live-in Care service, guiding regional operations, driving improvements, and delivering exceptional customer experience across West, South, East and North Yorkshire.

Qualifications

• Experience leading multiple branches in the care sector.
• Strong knowledge of CQC/CIW regulations and quality frameworks.
• Ability to influence, support change and manage large, diverse teams.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead with warmth and clarity, building relationships and upholding values.
• Coach and develop Branch Care Managers to drive quality and growth.
• Oversee performance across branches and Live-in services with reporting.
• Maintain exceptional customer experience and strengthen retention.
• Audit and monitor compliance across the area and implement improvements.
• Provide regular updates to Head of Operations with insights.

Skills

Multi-site leadership

Regulatory knowledge

Influence and change management

Clear communication

Job description

Area Care Manager

Department: East 8

Employment Type: Permanent - Full Time

Location: Leeds

Compensation: £55,000 - £60,000 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As an Area Care Manager, you’ll play a key role in leading exceptional care across your region. Supporting the Head of Operations, you’ll guide around 10 branches and a local Live-in Care service, ensuring teams feel supported, operations run smoothly, and customers receive the extraordinary care we’re known for.

This role will cover branches across Yorkshire including West, South, East and North Yorkshire

What you’ll do

• Lead with warmth and clarity, building strong relationships and championing our Helping Hands values.
• Coach and develop your Branch Care Managers, aligning quality and growth to drive success.
• Oversee performance across your branches and Live-in services – monitoring, reporting and driving improvements with confidence.
• Make sure customer experience stays exceptional, raising service standards and strengthening retention.
• Audit and maintain full compliance across your area, acting quickly and collaboratively where improvements are needed.
• Provide regular updates to the Head of Operations, sharing progress, insights and opportunities for growth.

What you’ll bring

• Multi-site leadership experience within the care sector.
• Strong understanding of CQC/CIW regulations and quality frameworks.
• The ability to influence, support change and manage large, diverse teams.
• Clear communication skills and the confidence to build trusted relationships internally and externally.

Why Helping Hands?

• Genuine career growth and development pathways.
• Up to £15,000 annual bonus
• 25 days’ annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• Refer-a-friend bonus scheme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.