ARC Room Controller - Customer Service

Brook Street; Belfast City District; On-site; GBP 23,000 - 32,000; Full time

Job summary

Brook Street is recruiting for a Customer Service Operator to join a busy Alarm Receiving Centre in East Belfast. You will be the first point of contact, responding to alarms and guiding responses in a fast-paced control room.

A long-term career with training and development is offered by a global security services provider. The role emphasizes excellent customer service, clear communication, and the ability to stay calm under pressure, with a 12-hour rotating shift pattern including days and

Qualifications

• Excellent customer service and communication skills.
• Ability to remain calm under pressure in a fast-paced environment.
• Strong attention to detail and good computer skills.
• Reliable, adaptable and team-oriented with a long-term career mindset.

Responsibilities

• Be the first point of contact for customers requiring assistance in a control room.
• Respond to alarms, coordinate appropriate responses and resolve inquiries.
• Ensure all situations are handled efficiently, professionally and accurately.
• Receive comprehensive training and ongoing coaching.

Skills

Customer service

Communication

Attention to detail

Teamwork

Computer skills

Job description

Brook Street is delighted to be recruiting on behalf of a leading global security services provider for Customer Service Operators to join their busy Alarm Receiving Centre (ARC) in East Belfast.

If you're passionate about delivering outstanding customer service and are looking for a long-term career rather than just a job, this could be the perfect opportunity for you.

About the Role

As a Customer Service Operator, you'll be the first point of contact for customers requiring assistance and support. Working in a fast-paced control room environment, you'll respond to alarms, handle customer enquiries, coordinate appropriate responses, and ensure all situations are dealt with efficiently, professionally, and accurately.

This is a rewarding role where no two days are the same, and where your communication skills, attention to detail, and ability to remain calm under pressure will make a real difference.

What We're Looking For

We're keen to hear from candidates who:

• Have excellent customer service and communication skills
• Enjoy helping people and resolving issues
• Can remain composed and professional in a fast-paced environment
• Have strong attention to detail and good computer skills
• Are reliable, adaptable, and committed to working as part of a team
• Are looking to build a long-term career with a well-established employer

Previous customer service, call centre, retail, hospitality, administration, or contact centre experience would be advantageous, but full training will be provided.

Shift Pattern

This position operates on a rotating 12-hour shift pattern, and applicants must be willing to work both days and nights.

Shift Times:

• Day Shift: 7:00am - 7:00pm
• Night Shift: 7:00pm - 7:00am

The rota works over a two-week cycle:

• Week 1: 36 hours
• Week 2: 42 hours

Average working week: 42 hours

Benefits

Salary of £27,436 per annum
Full-time, permanent position
Comprehensive classroom-based training programme
Ongoing coaching and career development opportunities
Free onsite parking
Modern working environment with staff facilities
Opportunity to join a supportive, experienced, and successful team
Career progression with a globally recognised organisation

If you're looking for a stable career where your customer service skills will be valued and developed, we'd love to hear from you.