ARC Alarm Response Operator

Brook Street; Belfast City District; On-site; GBP 23,000 - 32,000; Full time

Job summary

Brook Street is recruiting for a Customer Service Operator to join a busy Alarm Receiving Centre in East Belfast. You will be the first point of contact, responding to alarms and guiding responses in a fast-paced control room.

A long-term career with training and development is offered by a global security services provider. The role emphasizes excellent customer service, clear communication, and the ability to stay calm under pressure, with a 12-hour rotating shift pattern including days and

Qualifications

• Excellent customer service and communication skills.
• Ability to remain calm under pressure in a fast-paced environment.
• Strong attention to detail and good computer skills.
• Reliable, adaptable and team-oriented with a long-term career mindset.

Responsibilities

• Be the first point of contact for customers requiring assistance in a control room.
• Respond to alarms, coordinate appropriate responses and resolve inquiries.
• Ensure all situations are handled efficiently, professionally and accurately.
• Receive comprehensive training and ongoing coaching.

Skills

Customer service

Communication

Attention to detail

Teamwork

Computer skills

Job description

Brook Street is recruiting for a Customer Service Operator to join a busy Alarm Receiving Centre in East Belfast. You will be the first point of contact, responding to alarms and guiding responses in a fast-paced control room.

A long-term career with training and development is offered by a global security services provider. The role emphasizes excellent customer service, clear communication, and the ability to stay calm under pressure, with a 12-hour rotating shift pattern including days and