Arabic speaking Client Services Associate

Language Matters; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-established international bank is seeking an Arabic-speaking Client Services Associate in London. The role involves supporting client relationships through account administration, onboarding processes, and effective communication with clients. Ideal for individuals with experience in financial customer service and a proactive approach, this position provides a great opportunity to contribute significantly to the front-office team.

Qualifications

• Previous experience in private banking, customer service, or administrative roles.
• Strong understanding of KYC/AML processes.
• Ability to work independently.

Responsibilities

• Assisting with client onboarding, KYC reviews, and account opening.
• Supporting relationship team with diary management.
• Managing accurate records of client accounts.

Skills

Fluency in Arabic

Fluency in English

Client-oriented

Attention to detail

Organisational skills

Education

Experience in private banking

Experience in customer service

Tools

MS Office

Job description

A well-established international bank is looking for an Arabic-speaking Client Services Associate to support its front-office team in London. This is a great opportunity for someone with experience in private banking, financial services customer support to play a hands-on role in supporting client relationships and ensuring smooth day-to-day operations.

You’ll be working closely with senior team members, assisting with account administration, onboarding, and client interactions. This role requires a proactive, organised individual with strong attention to detail and a professional, client-focused approach.

Your responsibilities will include:

• Assisting with client onboarding, KYC reviews, and account opening
• Supporting the relationship team with diary management and credit file preparation
• Handling client requests during in-person visits and via phone/email
• Liaising with internal departments to follow up on transactions and card services
• Managing accurate records of client accounts and documentation

About you:

• Fluency in Arabic and English (spoken and written)
• Previous experience in private banking, customer service, or administrative roles, preferably within banking.
• Strong understanding of account opening and KYC/AML processes
• Highly organised, client-oriented, and able to work with minimal supervision
• Proficient in MS Office and general banking systems

To apply, please send your CV in English and in Word format to Viktoriia.
languagematters is acting as an employment agency in relation to this vacancy.

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