Apprenticeship & Qualifications Apprentice

Platform Housing Group; Worcester; On-site; GBP 8,300 - 11,000; Full time

Benefits offered by this job

Health and Dental Plan

Totum Apprentice card entitling you to

Earn while you learn

Job summary

Platform Housing Group invites applications for an Apprenticeship & Qualifications Apprentice. You will assist the Apprenticeship & Qualifications team with admin tasks and work closely with the Learning and Organisational Development team, gaining hands-on experience while studying for your Level 3 Business Administration Apprenticeship.

You’ll manage the inbox, handle customer inquiries, and coordinate apprenticeship activities across the organisation, including events, eLearning, and surveys.

Qualifications

• Good general level of education, or willing to work towards level 4 in English and maths
• Able to manage workload effectively and meet deadlines
• Reliable with good timekeeping
• Can-do attitude with friendly, empathetic approach
• Positive attitude to learning and personal growth
• Desire to deliver excellent customer service

Responsibilities

• Manage our inbox and handle customer inquiries with initiative
• Coordinate apprenticeship and learning activities across the organisation
• Support the Apprenticeship & Qualifications team and the wider L&OD team
• Develop written and verbal communication skills and build relationships

Job description

Are you looking for an exciting opportunity to broaden your skills and make a real difference?

Join us as an Apprenticeship & Qualifications Apprentice and play a key role in assisting our Apprenticeship & Qualifications team with a wide range of administrative tasks while also working closely with the wider Learning and Organisational Development (L&OD) team providing general assistance for day-to-day learning activity.

As our Apprenticeship & Qualifications Apprentice, you'll be part of a supportive, friendly team dedicated to helping colleagues and apprentices reach their career goals. While working closely with experienced colleagues, you'll gain hands-on experience and study for your Level 3 Business Administration Apprenticeship.

As a key point of contact for queries, you'll manage our inbox, take ownership of customer inquiries, and act on your own initiative. This role will help you develop both written and verbal communication skills, as well as build strong relationships. You'll be accountable for coordinating various apprenticeship and learning activities across the organisation, including, qualifications, careers events, away days, eLearning, and apprentice evaluation surveys.

Why Choose Us?

This is a two-year fixed-term contract and once you have successfully completed your Level 3 Apprenticeship, you'll have the opportunity to apply for relevant job vacancies within Platform Housing Group. If you secure a permanent role, we'll continue to assist with your learning and development. We're proud of our strong track record of offering permanent positions to apprentices once they qualify.

Some of the things we are looking for:

• Good general level of education, or willing to work towards level 4 in English and Maths or to undertake level 2 functional skills
• Ability to manage workload effectively and complete tasks within set deadlines
• Ability to demonstrate good reliability and timekeeping
• A can-do attitude towards work, with a friendly and empathetic approach
• Have a positive outlook and enthusiasm for learning and personal growth
• Have a desire to deliver excellent customer service

This is an office-based role, at least in the early stages, so you'll regularly need to attend our Worcester and Birmingham Business Park offices. Occasional travel to other external venues for events such as careers activities will also be required. Business travel costs will be reimbursed as per our Travel and Expenses policy.

Who we are

Platform Housing are proud to support Apprenticeships. Covering a variety of job roles and different levels. Supporting people either at the start of their career or helping them to progress to a higher level.

Being an apprentice at Platform Housing Group allows for you to be able to work and learn while being paid as well as having exposure to other areas of the business, that you may not have had the chance to see. An apprenticeship with Platform allows you to learn so much more than just your qualification, it will teach you about the qualities and values that make up a good company and good values.

Some of the perks of being an apprentice at Platform Housing Group are:

• Health and Dental Plan
• Totum Apprentice card entitling you to discounts
• Earn while you learn

Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growingfast,and we aim to achieve our plan through an engaged and highly skilled team.

Closing date for applications is 18th November, and shortlisted candidates will be sent a short video interview to be submitted by 30th November. We then aim to hold face-to-face interviews on 8th and 9th December at our Worcester office.