Empty Homes and Lettings Apprentice

L&Q; London Borough of Newham; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Excellent pension plan

Annual leave 28–31 days + bank holiday

Westfield Health Cash Plan

Life assurance (non-contributory)

Volunteer days (up to 21 hours)

Employee Assistance Programme

Job summary

L&Q Living is offering an Empty Homes & Lettings Apprentice role in London, starting on a structured early talent programme. You will learn to support Empty Homes, Voids and Lettings operations, maintaining records and assisting with day-to-day tasks.

You will be guided by a manager and mentor, and work with teams across Housing Management and Maintenance to develop practical, work-based skills while pursuing the Level 3 apprenticeship.

Qualifications

• GCSE English and Maths at Grade 4/C or above or equivalent.
• Willingness to complete Level 3 Housing and Property Management Apprenticeship.
• Positive attitude and openness to learning; willing to use feedback.
• Good attention to detail and ability to complete repetitive tasks accurately.
• Good organisational skills and workload management with support.
• Basic confidence with Microsoft applications (Excel, Lists, Teams) or willingness to learn.
• Good communication skills and ability to work with different teams and customers.
• Responsible approach to following processes and maintaining data accuracy.
• Collaborative mindset aligned with L&Q values.

Responsibilities

• Update housing systems, Microsoft Lists, spreadsheets and other trackers accurately.
• Monitor empty homes, unmonitored voids, Raise Inspection Order codes and nil-rent properties.
• Maintain flushing compliance records and confirm activities with colleagues and operatives.
• Support void stage tracking, lettings coordination, reporting and general administration.
• Check property data before homes move to let and flag missing or inaccurate information.

Skills

GCSE English & Maths

Apprenticeship readiness

Attention to detail

Organization skills

Microsoft Office

Communication skills

Team collaboration

L&Q values alignment

Education

GCSE English & Maths

Tools

Microsoft Excel

Microsoft Lists

Microsoft Teams

Job description

Empty Homes and Lettings Apprentice - 8357

Title: Empty Homes & Lettings Apprentice

Contract Type: 2.5-Year FTC, Full Time, 35 Hours per week

Salary: £23,194 per annum

Grade: Early Talent - Apprentice L2-3Reporting Office: Stratford London, West Ham Lane

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from the reporting office/working location (hybrid working)

Closing Date: 16 November 2026

Interview Dates: 1-4 December 2026

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

NB: To qualify for apprenticeship funding, the individual must have a valid and eligible residency status. This requires residency in the UK (or British Overseas Territories) for at least 3 years prior to the start of the apprenticeship.

The L&Q Early Talent Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a values-led organisation that will support you to learn and develop throughout the programme and beyond.

Overview of the role:

As an Empty Homes & Lettings Apprentice, you will learn how to provide administrative and system support across Empty Homes, Voids and operational Lettings. You will help keep property records, trackers and systems accurate and up to date, supporting homes to move efficiently from empty to ready to let. The apprenticeship learning will support your development and chosen career path. Whilst undertaking your learning programme, your manager will guide your development and day-to-day work, and you will work alongside experienced colleagues across Empty Homes, Lettings, Neighborhoods, Maintenance, Disrepair and Housing Management to learn practical, work-based skills.

Your impact in the role:

• Update housing systems, Microsoft Lists, spreadsheets and other trackers accurately.
• Support the monitoring of empty homes, unmonitored voids, Raise Inspection Order codes and nil-rent properties.
• Help maintain flushing compliance records and confirm completed activity with colleagues and operatives.
• Support void stage tracking, lettings coordination, reporting and general administration.
• Check property data before homes move to let and flag missing or inaccurate information.

What you'll bring:

• GCSE English and Maths at Grade 4/C or above, or an equivalent qualification.
• A willingness to complete the Level 3 Housing and Property Management Apprenticeship.
• A positive attitude, openness to learning and willingness to use feedback.
• Good attention to detail and the ability to complete repetitive tasks accurately.
• Good organisation skills and the ability to manage your workload with support.
• Basic confidence using Microsoft applications such as Excel, Lists and Teams, or a willingness to learn.
• Good communication skills and a willingness to work with different teams and customers.
• A responsible approach to following processes, keeping information accurate and escalating concerns.
• A collaborative approach that reflects L&Q values: We step up, We see things through and We support each other.

Apprenticeship entry requirements: GCSE English and Maths at Grade 4/C or above, or an equivalent qualification. You must be willing to complete the apprenticeship

What you can expect:

Competitive salary and great company benefit package - Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

• Great breadth and variety of experiences through a structured apprenticeship or training programme.
• You will have access to outstanding training offered internally.
• You will be supported throughout the programme by an experienced line manager and mentor.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Empty Homes and Lettings Apprentice - 8357