Apprenticeship Operations Lead — Compliance & Scheduling

South Western News UK; Southampton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Free duty travel on SWR services

Full training and development support

Excellent pension scheme

Job summary

South Western Railway (SWR) is seeking an Apprenticeship Operations Support Manager to provide end‑to‑end administrative leadership for employer provider apprenticeships and the wider portfolio. You will coordinate training scheduling, MI systems, and EPA planning, ensuring audit-ready evidence and timely progression from enrolment to EPA.

You will act as the operational link between apprentices, line managers, End-Point Assessment Organisations and internal departments, delivering dashboards

Qualifications

• Strong administrative background with apprenticeship administration or regulated training experience.
• Excellent organisational skills and ability to manage multiple deadlines.
• High attention to detail and accuracy in record keeping.
• Strong communication skills and ability to work with operational teams.
• Ability to maintain confidentiality and handle sensitive learner information.
• Able to communicate with people at all levels of the organisation.

Responsibilities

• Manage scheduling, logistics and communication for all employer provider apprenticeship training activities.
• Own and maintain apprenticeship management information systems, review trackers and dashboards.
• Ensure data accuracy, timely reporting and audit ready evidence.
• Lead the administrative preparation for Gateway and End Point Assessment, including evidence collation.
• Maintain documentation, contracts, learner records and off the job evidence in line with ESFA and Ofsted requirements.
• Coordinate apprentice onboarding, induction materials, system access and early-stage compliance checks.
• Produce monthly dashboards, off the job summaries and risk indicators for People Development and Operations.

Skills

Administrative experience

Organisational skills

Attention to detail

Communication skills

Confidentiality

Tools

MI systems

LMS platforms

Digital reporting tools

Job description

South Western Railway (SWR) is seeking an Apprenticeship Operations Support Manager to provide end‑to‑end administrative leadership for employer provider apprenticeships and the wider portfolio. You will coordinate training scheduling, MI systems, and EPA planning, ensuring audit-ready evidence and timely progression from enrolment to EPA.

You will act as the operational link between apprentices, line managers, End-Point Assessment Organisations and internal departments, delivering dashboards