Apprenticeship Onboarding Administrator

City College Plymouth; West Alvington; On-site; GBP 26,000 - 31,000; Full time

Job summary

City College Plymouth is seeking an Apprenticeship Onboarding Administrator to provide accurate, timely onboarding for apprentices and ensure learner and employer information and supporting evidence meet funding requirements.

Working in a fast-paced environment, you will coordinate with applicants, employers, Business Development Officers and internal College teams to support onboarding and enrolment, keeping records accurate and documentation complete.

Qualifications

• Experience coordinating onboarding processes within education or corporate environments.
• Strong focus on data quality and customer service.
• Ability to manage competing priorities and meet deadlines.
• Proactive approach to resolving issues in onboarding workflows.

Responsibilities

• Provide accurate, timely apprenticeship onboarding service.
• Ensure learner and employer information and supporting evidence meet funding requirements.
• Coordinate with applicants, employers, Business Development Officers and internal teams.
• Keep records accurate, documentation complete and apprentices ready to begin their programmes.

Skills

Collaborating

Focused

Strategic Thinking

Determination

Job description

Full-time | Permanent | £28,469 per annum

Who We Are?

Winner of the Best Place to Work at the Tech South West Awards 2025, City College Plymouth offers a culture the College is proud of. Our core values of Respect, Ownership and Integrity help create an environment that supports a passion for teaching and learning. These values guide our work as we enrich our community through knowledge, experience and skills so every student can achieve their best.

As one of the country’s largest providers of quality education and training, City College Plymouth is entering a period of transition to enable us to propel education into the future. We take pride in offering a learning environment and organisational culture that contribute positively to the health, wellbeing and sustainability of our community and enable all our students and staff to achieve their full potential.

The Role

The primary responsibility of the Apprenticeship Onboarding Administrator is to provide an accurate, timely and compliant apprenticeship onboarding service, ensuring learner and employer information and supporting evidence meet relevant funding requirements.

Working in a fast-paced environment, you will work closely with applicants, employers, Business Development Officers and internal College teams to support apprentices through the onboarding and enrolment process. You will play an important role in ensuring records are accurate, documentation is complete and apprentices are ready to begin their programme.

What Will You Bring to the Role?

• Collaborating: You will have strong interpersonal skills and work effectively with apprentices, employers and colleagues across the College to support a smooth and timely onboarding process.


• Focused: You will be organised, accurate and able to manage competing priorities and deadlines while maintaining high standards of data quality and customer service.


• Strategic Thinking: You will be able to review information carefully, identify discrepancies or missing information and take appropriate action to resolve or escape issues.


• Determination: You will take a proactive approach to progressing apprenticeship onboarding, following up outstanding actions and working through issues to achieve a successful outcome.