Apprenticeship Onboarding Administrator

City College Plymouth; Plymouth; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Pension contributions

Free tea, coffee and lunch in staff l​

Career development opportunities

Holiday entitlement

Job summary

City College Plymouth is seeking an Apprenticeship Onboarding Administrator to deliver accurate, timely and compliant onboarding for learners and employers, ensuring evidence meets funding requirements.

You will collaborate with applicants, employers and college teams to support onboarding and enrolment, maintaining data quality and guiding apprentices to readiness for their programmes. This fast-paced role offers a professional environment and opportunities for development.

Qualifications

• Collaborating with apprentices, employers and College staff to ensure smooth onboarding.
• Organised and accurate, able to manage competing priorities with high data quality.
• Review information carefully, identify discrepancies and resolve or escalate issues.
• Proactive in progressing onboarding and following up outstanding actions.

Responsibilities

• Provide accurate, timely and compliant apprenticeship onboarding service.
• Support applicants, employers and internal teams through onboarding and enrolment.
• Ensure records, documentation and supporting evidence meet funding requirements and are ready for programme start.

Skills

Collaborating

Focused

Strategic Thinking

Determination

Job description

The primary responsibility of the Apprenticeship Onboarding Administrator is to provide an accurate, timely and compliant apprenticeship onboarding service, ensuring learner and employer information and supporting evidence meet relevant funding requirements. Working in a fast-paced environment, you will work closely with applicants, employers, Business Development Officers and internal College teams to support apprentices through the onboarding and enrolment process. You will play an important role in ensuring records are accurate, documentation is complete and apprentices are ready to begin their programme. What Will You Bring to the Role?

• Collaborating: You will have strong interpersonal skills and work effectively with apprentices, employers and colleagues across the College to support a smooth and timely onboarding process.
• Focused: You will be organised, accurate and able to manage competing priorities and deadlines while maintaining high standards of data quality and customer service.
• Strategic Thinking: You will be able to review information carefully, identify discrepancies or missing information and take appropriate action to resolve or escalates issues.
• Determination: You will take a proactive approach to progressing apprenticeship onboarding, following up outstanding actions and working through issues to achieve a successful outcome.

Winner of the Best Place to Work at the Tech South West Awards 2025, City College Plymouth offers a culture the College is proud of. Our core values of Respect, Ownership and Integrity help create an environment that supports a passion for teaching and learning. These values guide our work as we enrich our community through knowledge, experience and skills so every student can achieve their best.

As one of the country's largest providers of quality education and training, City College Plymouth is entering a period of transition to enable us to propel education into the future. We take pride in offering a learning environment and organisational culture that contribute positively to the health, wellbeing and sustainability of our community and enable all our students and staff to achieve their full potential.

Full-time | Permanent | £28,469 per annum, City College Plymouth will offer you:

• Holiday: 29 days plus bank holidays and College Closure over Christmas.
• Career development opportunities.
• Generous contributions towards your pension.
• Free tea, coffee and lunch in our dedicated staff lounge.

How we recruit We aim to recruit based on potential, not experience. We are interested in seeing your behaviours in action and how they will help you become successful at City College Plymouth, giving everyone the opportunity to show their potential, regardless of background or experience.