Apprenticeship

HB People Recruitment & HR Specialists; Hesketh Bank; On-site; GBP 12,000 - 18,000; Full time

Job summary

HB Group is offering a Business Administration Apprenticeship across HB People, HB Travel and HB Workspaces. You will support daily operations while studying toward a Level 3 Business Administration qualification.

You’ll gain experience handling admin tasks, customer and supplier interactions, recruitment basics and travel administration, building confidence and professional skills in a supportive environment.

Qualifications

• Enrolment in or applying for a Level 3 Business Administration apprenticeship.
• Strong communication and organisational skills are essential.
• Proficiency with Microsoft Office and general office software.

Responsibilities

• Provide administrative support across HB Group businesses (HB People, HB Travel, HB Workspaces).
• Answer calls and emails professionally; welcome visitors; maintain filing systems.
• Assist with recruitment tasks, onboarding and HR documentation where needed.
• Coordinate travel administration and client communications; help create documents and presentations.
• Support diary management, calendars and general office organisation.
• Deliver excellent customer service and help maintain brand standards.

Skills

Communication

Organizational skills

Microsoft Office

Education

Level 3 Business Administration apprenticeship

Tools

Microsoft Office

Recruitment systems

Job description

HB is a growing group of businesses built around helping people and businesses succeed.

As part of your apprenticeship, you'll gain experience across:

• HB People – Recruitment, HR and People Services
• HB Travel – Creating unforgettable holidays and travel experiences
• HB Workspaces – Flexible offices, meeting rooms and business support services

No two days are the same, giving you an excellent foundation for a future business career.

Purpose of the Role

As our Business Administration Apprentice, you'll become an important part of the HB team, supporting the day-to-day running of all three businesses while studying towards your Level
3 Business Administration qualification.

You’ll learn how a successful business operates from the inside out, working with customers, suppliers, candidates, holidaymakers and business clients.

This is an office-based role where you’ll develop confidence, professionalism and valuable business skills in a supportive environment.

Key Responsibilities

General Business Administration

• Provide administrative support across all HB businesses.
• Answer telephone and email enquiries professionally.
• Welcome visitors to the office.
• Maintain accurate records and filing systems.
• Prepare letters, documents and presentations.
• Support diary management and scheduling.
• Assist with general office organisation.

Office & Workspace Support

• Keep the office organised, tidy and welcoming.
• Monitor stationery and office supplies and reorder when required.
• Prepare meeting rooms for clients and visitors.
• Manage room bookings and calendars.
• Support the smooth day-to-day running of HB Workspaces.
• Ensure refreshments and facilities are available for meetings.

Recruitment & HR Support (HB People)

• Prepare candidate packs and interview information.
• Update recruitment systems.
• Arrange interviews.
• Produce offer letters and employment documentation.
• Maintain confidential records.
• Assist with onboarding administration.

Travel Administration (HB Travel)

• Support customers before they travel.
• Assist with holiday check-in administration.
• Ensure travel documents are accurate and complete.
• Liaise with suppliers where appropriate.
• Help create memorable customer experiences.

Customer Service

• Deliver excellent customer service both face-to-face and online.
• Represent the HB brand professionally.
• Respond positively to enquiries.
• Build relationships with clients and customers.

Digital & Marketing Support

• Create simple documents, presentations and marketing materials.
• Assist with social media content where appropriate.
• Help keep company information up to date.
• Use Microsoft Office and other digital systems confidently.

Thanks for considering HB Group