Apprentice Volkswagen Service Advisor

Pentagon Group; Nottingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Pentagon Group is seeking a Retail Service Advisor to join their Nottingham Volkswagen Van Centre. The role involves providing excellent customer service by greeting customers, managing service queries, and ensuring communication through various channels. The ideal candidate will thrive in a fast-paced environment and be keen on developing their career in the automotive industry, supported by a comprehensive benefits package.

Benefits

30 days holiday including Bank Holidays

Recommend a Friend Scheme

Discounts on shopping and dining

Fully funded qualifications

Manufacturer-specific training

24-hour access to Employee Assistance Programme

Team member Pension Scheme contributions

Qualifications

• Previous experience in a face to face customer service role.
• Ability to manage difficult situations calmly.
• Willingness to learn and develop.

Responsibilities

• Meeting and greeting customers for service queries.
• Maintaining Service/MOT Planners and Workshop Loading.
• Handling customer communication regarding vehicle status.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Attention to Detail

Team Player Mentality

Job description

1 month ago Be among the first 25 applicants

Please Note

Job Introduction

Pentagon Motor Group have an amazing new opportunity for a Retail Service Advisor to join the team at their highly successful Nottingham Volkswagen Van Centre.

If you . .

• Take pride in providing an excellent customer service experience
• Enjoy the buzz of a fast paced working environment
• Thrive in a team environment
  
  

Then this may be the opportunity for you!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 30 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments
• Discounts on products and services that we provide for family and friends.
  
  

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What will you be doing?

As a Retail Service Advisor with the Pentagon Motor Group, you will be the first point of contact for customers and as such, youll be an important ambassador for the Group.

Responsibilities Of The Role Include

• Meeting and greeting customers, ensuring an excellent level of customer service from the very beginning.
• Liaising with customers both face-to-face, by telephone and e-mail, understanding their requirements, interpreting them and advising if and when we are capable of satisfying them.
• Maintaining Service/MOT Planners and Workshop Loading, advising customers and the Workshop when vehicles are due in and completed.
• Taking responsibility for the receipt of and handover back of customer vehicles. The release and return of courtesy vehicles, carry out handover checks etc.
• Administration duties including pre populating job cards.
• Keeping customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.
  
  

Week 1

The working hours for this role are:

Week 2

Who are we looking for?

You Will Need To Have

• Previous experience working in a face to face customer service role.
• Experience of a busy, fast paced office environment.
• The ability to provide exceptional Customer Service skills in line with manufacturer standards and a positive can do attitude.
• The ability to calm and manage difficult situations.
• First class communication skills both written and verbal
• Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
• The ability to maximise on up selling opportunities
• Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
• Strong administration skills and excellent attention to detail.
• Willingness to learn and develop
• An enthusiastic, team player mentality.
  
  

Previous experience working within a Motor Trade Aftersales setting would be a distinct advantage for this role.

Why choose us?

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!

https://www.pentagon-group.co.uk/recruitment

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