Kia Parts/service Advisor Apprentice - Derby

N K Motors; Derby; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in the automotive sector is seeking enthusiastic apprentices to join their dynamic team. This role offers a unique opportunity to gain hands-on experience in a leading Kia dealership, where you will learn from seasoned professionals and develop essential skills in customer service, communication, and sales. As part of the Kia Apprenticeship Programme, you will benefit from a structured learning environment that includes college attendance and workplace mentoring. With a commitment to excellence and a passion for motoring, this apprenticeship is your gateway to a rewarding career in the automotive industry.

Benefits

Accommodation provided during training

Hands-on experience

Structured learning environment

Mentorship from experienced professionals

Qualifications

• Experience in customer service and strong communication skills are essential.
• Ability to handle complaints and provide vehicle care advice.

Responsibilities

• Contacting customers and scheduling services and repairs.
• Communicating customer issues to vehicle technicians.
• Providing advice on vehicle care and warranty claims.

Skills

Customer Service

Communication Skills

Sales Skills

Problem-Solving

Education

High School Diploma

Apprenticeship Program

Job description

NK Motors are the UK’s leading Kia Dealer and a family run business, providing first class motoring services in Derby and Nottingham for over 40 years.

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside experienced Kia Parts and Service teams.

Some of your day-to-day duties will include:

• Customer contact
• Taking customer bookings and scheduling services and repairs
• Communicating the customers' work and faults to the vehicle technicians
• Handling customer complaints
• Advice and guidance for vehicle care and warranty retention and warranty claim
• Sales/advice for accessories and modifications
• Collating information for CSI

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning, and assessment:

• One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
• One workplace visit face-to-face with their dedicated Skills Coach
• One tripartite progress review involving the Apprentice, Skills Coach, and their workplace mentor
• One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accommodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme (if required).

Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (to be confirmed).