Apprentice Travel Advisor

TUI AG; Woodside; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Pension scheme

Career progression & training

Holiday discounts

Job summary

TUI Group in Bishop Auckland offers a two-year Retail Apprentice Travel Advisor position. You’ll sell holidays, cruises, and UK breaks, while learning towards a Level 3 Travel Consultant qualification. The role involves face-to-face and virtual customer service with supportive coaching throughout the apprenticeship.

Expect a varied shift pattern including weekends and evenings, plus benefits such as holiday discounts and development opportunities within a caring, customer-focused team.

Qualifications

• Apprenticeship pathway to Level 3 Travel Consultant qualification.
• Completes practical and written assignments via online learning platform.

Responsibilities

• Inspire customers and colleagues with passion for travel.
• Strive to exceed sales targets and customer service objectives.
• Assist customers face-to-face and virtually on holidays, cruises and UK breaks.
• Learn and use travel systems to create memorable holidays for customers.

Skills

Customer service

Sales targets

Education

Level 3 Travel Consultant apprenticeship

Job description

Retail Apprentice Travel Advisor

CAPTION:

• Company: TUI Group
• Salary: Not specified
• Hours: Full-time
• Location: Bishop Aukland, DL14 9AA
• Job type: Apprenticeship
• Posting date: 7 Oct 2026
• Closing date: 4 Nov 2026

Summary

TUI

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as an Apprentice Travel Advisor in our Bishop Auckland store we'll provide a valuable insight into the world of travel and fully support you in working towards the Level 3 Travel Consultant Apprenticeship. Our two-year Apprenticeship Scheme is structured to develop you in becoming a destination expert so that you can recommend and sell holidays, cruises, UK breaks, and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends, bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just a starting salary starting of £8.50 per hour which increases after the first year
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About The Job

• Use your passion to inspire your customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role face to face and virtually
• If things don't go to plan, your colleague network will actively help you investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive support and training on a variety of systems empowering you to enhance your knowledge, skills, and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
• You’ll be given time within your working week to complete practical and written assignments via your online learning platform and with the support of your manager and a dedicated learning coach you'll be guided through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.