Apprentice Support Engineer: Master Software Troubleshooting

Amazon Inc.; Swansea; On-site; GBP 15,000 - 21,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Apprentice Support Engineer to join our software support team.

You will learn to diagnose and resolve software issues, working with engineers to understand root causes while developing communication skills to explain findings to diverse audiences. The 24‑month training period builds your technical knowledge, with broader exposure to IT projects across the business while you study for the Level 4 Digital Infrastructure Engineer Apprenticeship.

Qualifications

• Strong communication skills and ability to explain technical concepts clearly.
• Curious mindset with a bias for action and problem solving.
• Comfortable working in a team and collaborating across audiences.

Responsibilities

• Investigate and resolve software incidents raised by customers and first‑line support.
• Communicate clearly with technical and non‑technical colleagues and customers.

Skills

Communication skills

Curiosity

Bias for action

Teamwork

Education

GCSEs including Maths and English

A Level in STEM or equivalent

A Level 3 IT apprenticeship or Digital T‑Level

Job description

Amazon UK Services Ltd. is seeking an Apprentice Support Engineer to join our software support team.

You will learn to diagnose and resolve software issues, working with engineers to understand root causes while developing communication skills to explain findings to diverse audiences. The 24‑month training period builds your technical knowledge, with broader exposure to IT projects across the business while you study for the Level 4 Digital Infrastructure Engineer Apprenticeship.