Apprentice Service Desk Operator

POWYS COUNTY COUNCIL; Llandrindod Wells; On-site; GBP 14,000 - 19,000; Full time

Job summary

Powys County Council is offering an exciting ICT Apprentice opportunity in the End User Services team. As an Apprentice Service Desk Operator, you will be office based and serve as a first point of contact for internal ICT users across Powys.

The programme combines hands-on support with study towards a Level 3 ICT qualification over two years, with mentoring from experienced professionals and potential progression to a permanent role on full pay.

Qualifications

• Bright, ambitious and enthusiastic individuals who are keen to learn, enjoy solving problems and want to make a positive difference through technology.

Job description

We have an exciting Apprentice opportunity within our ICT Department, working as part of the End User Services team. As an Apprentice Service Desk Operator, you will be office based and become one of the first points of contact for internal ICT service users across Powys County Council, helping colleagues access the technology and support they need to deliver services across the county. ICT plays a vital role in keeping the council running, and this apprenticeship is a fantastic opportunity to gain hands-on experience in a busy, supportive and forward-thinking environment. What you will gain

• The opportunity to study towards a recognised ICT qualification up to Level 3 over two years.
• Practical experience supporting real ICT users and services.
• Mentoring and guidance from experienced ICT professionals.
• A strong foundation for a future career in technology.
• The chance to work towards additional industry-recognised professional qualifications relevant to the role., Year 1 Career Graded Trainee: 80% of the normal salary for the position, based on the bottom point of the job evaluated scale, subject to National Minimum Wage and National Living Wage provisions.

Year 2 Career Graded Trainee: 90% of the normal salary for the position, based on the bottom point of the job evaluated scale, subject to National Minimum Wage and National Living Wage provisions. Progression: If you successfully meet the requirements of the appointment over the two-year career graded training period, you will move into the permanent position on full pay. Why apply? This is more than just an apprenticeship - it is a pathway into a rewarding ICT career, with structured learning, real workplace experience and the opportunity to grow within a supportive public sector organisation. If you have any questions about the role, please contact, Please note that the job description below reflects the role of a fully qualified ICT Service Desk Operator. Apprentices are not expected to meet all of the specified criteria upon appointment, as these competencies will be gained during the two year training period. Start your ICT career with Powys County Council - earn, learn and build your future. Launch your career in ICT College or university is not the only route into a successful career. If you are ready to get started, our Career Graded Apprenticeship Programme gives you the chance to earn a salary, gain recognised qualifications and develop valuable workplace experience at the same time. Best of all, successful completion of the training period can lead to a permanent position with Powys County Council, subject to meeting the required standards. About the role We have an exciting Apprentice opportunity within our ICT Department, working as part of the End User Services team. As an Apprentice Service Desk Operator, you will be office based and become one of the first points of contact for internal ICT service users across Powys County Council, helping colleagues access the technology and support they need to deliver services across the county. ICT plays a vital role in keeping the council running, and this apprenticeship is a fantastic opportunity to gain hands-on experience in a busy, supportive and forward-thinking environment. What you will gain

• The opportunity to study towards a recognised ICT qualification up to Level 3 over two years.
• Practical experience supporting real ICT users and services.
• Mentoring and guidance from experienced ICT professionals.
• A strong foundation for a future career in technology.
• The chance to work towards additional industry-recognised professional qualifications relevant to the role., Year 1 Career Graded Trainee: 80% of the normal salary for the position, based on the bottom point of the job evaluated scale, subject to National Minimum Wage and National Living Wage provisions.

Standard
We are looking for bright, ambitious and enthusiastic individuals who are keen to learn, enjoy solving problems and want to make a positive difference through technology. You will need good communication skills, a strong academic track record and a genuine interest in information and communication technologies. You do not need to have all the answers on day one - we are looking for people with the right attitude, curiosity and commitment to develop.

Please note if you already hold a degree, HNC/HND in IT or level 5/6-degree equivalent qualification you may not meet the eligibility criteria for funding through the career Graded Apprenticeship Scheme.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included, please ensure that you meet ALL of the essential criteria before making an application. Please ensure that you complete ALL sections, your application may not be considered otherwise. Powys County Council welcomes applications in either Welsh or English, an application submitted in Welsh will not be treated less favourably than an application submitted in English. To change the language please click on the Cymraeg icon on the top right hand corner of the screen., Start your ICT career with Powys County Council - earn, learn and build your future.