Apprentice Receptionist

NHS; East Grinstead; On-site; GBP 12,000 - 18,000; Full time

Job summary

An opportunity for an Apprentice Receptionist at NHS's Queen Victoria Hospital, focusing on patient interaction and administrative support. The role involves booking follow-up appointments, managing queries, and requires strong customer service skills. Ideal for candidates with a good standard of secondary education and a willingness to learn in a busy healthcare environment.

Qualifications

• Good standard of secondary education with GCSE English and Maths.
• Excellent written and verbal English skills required.
• Training in IT skills including online systems.

Responsibilities

• Providing reception duties for Outpatients and Attend Anywhere Clinic.
• Booking follow-up appointments and answering queries.
• Ensuring clinics are cashed up and delivering courteous service.

Skills

Customer Service

Interpersonal Skills

Communication

Education

GCSE English and Maths or equivalent

Tools

IT skills training

Job description

An opportunity has arisen for an Apprentice Receptionist to join the Outpatients Reception Team at the Queen Victoria Hospital (QVH). This is an 18-month fixed-term position (Monday to Friday), based on-site, and includes working towards the completion of an NVQ Level 3 in Business Administration.

To be eligible for this apprenticeship, the successful candidate must have the right to reside in the UK for at least 3 years and permission to stay for the entire duration of the apprenticeship (18 months).

As a member of the QVH Outpatients Reception Team, you will often be the first person patients meet when they arrive for their appointment and will need to provide a friendly and courteous service. Excellent interpersonal and customer service skills are essential for this role.

Please refer to the job description and person specification for a full breakdown of the role and its requirements.

We look forward to receiving your application.

Main duties of the job

Your role will involve working in QVH's Main Outpatients Department and Corneo Plastics Unit, as well as covering our virtual appointment system, Attend Anywhere. Responsibilities include booking follow-up appointments, answering telephone queries, and responding to emails in the team's shared inbox.

The reception areas are fast-paced, so you will need to work well in a busy environment, prioritize your workload, and be flexible to accommodate ad-hoc requests.

Key Responsibilities:

• Providing reception duties for the Outpatient Departments (OPD) and Attend Anywhere Clinic waiting areas on a rota basis.
• Providing administrative and clerical support for Trust services, including non-routine tasks.
• Ensuring clinics are cashed up promptly and booking follow-up appointments as needed.
• Delivering a responsive, sensitive, and courteous approach to all patients and service users.

About us

Rated GOOD overall with outstanding care by the CQC, QVH is a specialist NHS hospital providing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond.

We specialize in conditions of the eyes (Corneo Plastics), hands, head and neck cancer, skin cancer, reconstructive breast surgery, Maxillofacial surgery, and Prosthetics, offering regional and national services. Our clinical teams also treat common conditions of the eyes, hands, skin, and teeth for East Grinstead and surrounding areas. Additionally, QVH provides a minor injuries unit, therapies, sleep services, and community-based services. Patients rate QVH among the top hospitals in the country for quality of care.

Our success relies on skilled and enthusiastic staff and a culture of partnership. We are committed to workforce training and development, supporting continuing education and learning.

Job responsibilities

See above for main duties.

Person Specification

Qualifications

• A good standard of secondary education, including GCSE English and Maths or equivalent.
• Excellent written and verbal English skills.
• IT skills training, including online systems.

Experience

• Customer service experience dealing with the public.
• Familiarity with a healthcare environment.
• Experience in a front-line reception role in healthcare.
• Understanding of RTT18.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to identify any previous criminal convictions.