Apprentice Receptionist & Administrator

Getting In Limited; Hadfield; On-site; GBP 10,000 - 13,000; Full time

Job summary

Une opportunité d'apprentissage pour devenir réceptionniste et administrateur dans un cabinet médical dynamique. Vous fournirez des services internes essentiels, en étant le premier point de contact pour les patients. Une formation pratique et un soutien seront fournis pour une qualification en service client et une intégration réussie dans l'équipe.

Benefits

Formation à distance avec un coach de développement disponible 24/7

20% de formation 'hors du lieu de travail'

Qualifications

• Doit démontrer des compétences en communication et administrative.
• Doit être capable de travailler efficacement en équipe.
• Avoir des compétences en informatique essentielles.

Responsibilities

• Accueillir les patients et gérer le service de réception.
• Répondre aux appels et gérer les demandes des patients.
• Prendre en charge l'enregistrement des nouveaux patients.

Skills

Communication skills

IT skills

Attention to detail

Customer care skills

Administrative skills

Team working

Education

None specified

Job description

What do you want to search? Keyword Apprenticeship Type Location

Apprentice Receptionist & Administrator

, Apply From: 12/06/2025

Learning Provider

Delivered by DERBY BUSINESS COLLEGE LIMITED

Employer

LAMBGATES HEALTH CENTRE

Vacancy Description

We are seeking a highly enthusiastic, motivated, and proactive individual to join our friendly team. The ideal candidate will provide exceptional Reception/Customer service to our patients, thriving on patient interaction and the dynamic nature of a busy reception environment. The role of a medical receptionist is demanding, necessitating confidence, strong organisational skills, and proficiency in multi-tasking. The successful applicant must possess excellent communication skills and be comfortable with information technology.

Candidates must demonstrate an ability to adhere to strict confidentiality policies and exercise absolute discretion regarding patients and colleagues.

The following are the core responsibilities of the apprentice receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• To receive, assist and direct patients in accessing the appropriate service
• Greet patients and visitors to the practice and make sure the reception area is kept tidy at all times
• Make sure patients book themselves in and all visitors are signed in per practice appointments and visitors procedures
• Respond and/or redirect all patient and visitor requests accordingly
• Booking, amending and cancelling patient appointments
• Extract patient’s records if requested and prepare any other papers needed for the Consultation or Medicals
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
• Support patients in completing online triage forms
• Workflowing online triage requests to the appropriate clinicians or care navigate to alternative health care professions or administration team
• Use generic email for communication to others as requested by the Doctors, or a senior member of staff, dealing with urgent faxes immediately
• Tidy Doctors’ rooms if required. Tidy the waiting room after each surgery
• Ensure the Reception Area is left tidy and ready for use by in-coming colleagues, together with any information regarding unresolved or urgent matters
• Photocopy as required
• Be prepared to carry out relief duties that may be required at times of sickness, leave or other times of staff shortage in the Practice. All relief work will be paid
• Deal with home visit requests
• Support the team during the Flu clinics
• Registration of new patients and update patient details
• Attend admin meetings

In addition to the primary responsibilities, the apprentice receptionists may be requested to:

• Issue and supply prescriptions and distribute accordingly
• Complete opening and closing procedures in accordance with the rota
• Support the management team in any health campaigns
• Support the reception manager with producing leaflets, newsletter etc

Key Details

Vacancy Title

Apprentice Receptionist & Administrator

Employer Description

Lambgates Health Centre is a semi-rural 2-partner practice located in Hadfield in the High Peak of Derbyshire, close to local amenities and surrounded by scenery, providing care for 7239 patients.We are based in a modern purpose-built surgery and are an established training practice for GP registrars, foundation doctors, and medical students.We are a well-managed GMS Practice, and our goal is to deliver quality medical care through skilled team members.

Vacancy Location

WESLEY STREET HADFIELD SK13 1DJ

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000325152

Key Dates

Apply From

12/06/2025

Closing Date For Applications

2025-06-27 23:59:59

Interview Begin From

Possible Start Date

2025-07-01 00:00:00

Training

Training to be Provided

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
• Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Learning Provider

DERBY BUSINESS COLLEGE LIMITED

Skills Required

Communication skillsIT skillsAttention to detailCustomer care skillsAdministrative skillsLogicalTeam workingInitiativeNon judgementalPatience

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