Apprentice Parts Advisor - Training + Career Growth

Stellantis &You UK; Hatfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company car scheme

Performance bonus

Employer pension

Annual leave 22→26 days

Retail discounts

Parental leave

Employee assistance

Job summary

Stellantis &You UK in Hatfield is seeking a customer-focused workshop assistant on a 2-year fixed term contract. You will communicate clearly with customers and colleagues, adopt new digital systems, and promote additional work identified through the Vehicle Health Check.

The role covers parts processing, invoicing, warranty claims and supporting day-to-day workshop operations while delivering excellent customer service. A range of benefits and training opportunities are offered.

Responsibilities

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Create a seamless parts and admin process
• Receive in Parts from Hub Via Shipment Processing
• Monitor Parts Stock Levels and Inform Hub if requires attention
• Order Parts with the technicians on warranty or complex diagnostic repairs
• Manage & Invoice Internal Job Cards for New & Used Cars
• Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
• Prepare Warranty Claims, Prior Approvals & Invoices
• Assisting with day to day running and maintenance of the workshop
• Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
• Internal Authorisation, Invoicing & Status Updates with Workshop

Job description

Stellantis &You UK in Hatfield is seeking a customer-focused workshop assistant on a 2-year fixed term contract. You will communicate clearly with customers and colleagues, adopt new digital systems, and promote additional work identified through the Vehicle Health Check.

The role covers parts processing, invoicing, warranty claims and supporting day-to-day workshop operations while delivering excellent customer service. A range of benefits and training opportunities are offered.