Apprentice Parts Advisor

Stellantis &You UK; Hatfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company car scheme

Performance bonus

Employer pension

Annual leave 22→26 days

Retail discounts

Parental leave

Employee assistance

Job summary

Stellantis &You UK in Hatfield is seeking a customer-focused workshop assistant on a 2-year fixed term contract. You will communicate clearly with customers and colleagues, adopt new digital systems, and promote additional work identified through the Vehicle Health Check.

The role covers parts processing, invoicing, warranty claims and supporting day-to-day workshop operations while delivering excellent customer service. A range of benefits and training opportunities are offered.

Responsibilities

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Create a seamless parts and admin process
• Receive in Parts from Hub Via Shipment Processing
• Monitor Parts Stock Levels and Inform Hub if requires attention
• Order Parts with the technicians on warranty or complex diagnostic repairs
• Manage & Invoice Internal Job Cards for New & Used Cars
• Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
• Prepare Warranty Claims, Prior Approvals & Invoices
• Assisting with day to day running and maintenance of the workshop
• Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
• Internal Authorisation, Invoicing & Status Updates with Workshop

Job description

Role Summary

Stellantis &You Peugeot Hatfield

Contract

Fixed Term Contract

Salary

Competitive

Role Benefits

• 2-year fixed term contract
• Training at our dedicated Academy
• Specialised training sessions with our in house trainer
• 22 days’ holiday + bank holidays
• Career progression
• Employee Car Scheme
• Employer Contribution Stakeholder Pension Scheme
• Employee Share Scheme
• Money savings at large retailers through the Reward Gateway

Role Description

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Create a seamless parts and admin process
• Receive in Parts from Hub Via Shipment Processing
• Monitor Parts Stock Levels and Inform Hub if requires attention
• Order Parts with the technicians on warranty or complex diagnostic repairs
• Manage & Invoice Internal Job Cards for New & Used Cars
• Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
• Prepare Warranty Claims, Prior Approvals & Invoices
• Assisting with day to day running and maintenance of the workshop
• Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
• Internal Authorisation, Invoicing & Status Updates with Workshop

We believe in developing YOU, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies.

Let’s Work Together

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

Benefits

• Company car scheme - up to two vehicles
• Highly competitive performance bonus (role dependant)
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program