Apprentice Junior Support Engineer

South Yorkshire Apprenticeship Hub; Sheffield; On-site; GBP 12,000 - 16,000; Full time

Job summary

Pricecheck Toiletries Limited is offering an IT Assistant apprenticeship (Level 3) based in Sheffield. You will support day-to-day IT operations, maintain servers, troubleshoot issues, and provide frontline help to colleagues, working closely with our IT team.

As part of the apprenticeship you’ll attend online classroom sessions via MS Teams one day per week at Sheffield College, with potential for permanent employment after successful completion.

Qualifications

• Must be enrolling in an IT apprenticeship at Level 3.
• Strong problem-solving and customer service skills.
• Willingness to learn and develop IT operational abilities.

Responsibilities

• Provide day-to-day IT support to the wider Pricecheck team and manage Fresh Service tickets.
• Prioritise, progress and monitor IT incidents to meet SLAs.
• Collaborate with departments to implement IT solutions and provide diverse support.
• Troubleshoot desktop/laptop/printer/application issues and basic network/server problems.
• Set up new user accounts and manage access and password issues.
• Maintain systems with daily, weekly and quarterly checks.
• Provide documentation and reports for IT processes.
• Assist with rollout of new applications.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Team working

Creative

Initiative

Patience

Education

Information technology Level 3 apprenticeship

Job description

PRICECHECK TOILETRIES LIMITED

Apprenticeship Level 3

Apply by: 17/08/2026

About The Role

As an IT Assistant, you assist in maintaining the day-to-day tasks, whether it’s maintaining our servers or something which requires a little more problem solving. Having a hands-on approach comes natural to you as you enjoy the variety in the workload, responding to enquiries and treating each colleague as your customer.

• Day to day support to the wider Pricecheck team, monitoring Fresh Service tickets.
• Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.
• Liaising across departments to integrate IT solutions and provide varied assistance and support.
• Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration.
• Working independently or as part of a team to ensure the highest quality standards.
• Daily, weekly, and quarterly checks.
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk colleagues through various actions as required, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed SLA within Fresh Service enquiries.
• Work continuously on a task until completion.
• Prioritise and manage many open cases at one time.
• Ad-hoc duties as required.
• Excellent listening and questioning skills, combined with the ability to interact confidently to establish what the problem is and explain the solution.
• Demonstrates adaptability – willing to learn and support where required.
• Good time management skills with the ability to prioritise whilst working under pressure to resolve issues efficiently.
• Logically minded with a good memory of how software and operating systems work.
• Strong customer service skills.
• Proactive in using initiative; demonstrating a willingness to learn and develop skills to maintain reputation as a department/ company.

Possibility of permanent employment upon successful completion of apprenticeship.

About The Training

As part of your apprenticeship you will be required to attend online classroom sessions via MS Teams one day per week.

About The Employer

Pricecheck is a multi-award-winning global distributor and strategic partner for FMCG brands across health & beauty, grocery, household, and more.

We connect leading brands with markets using strategic insight, scale, and our multi-channel access.

We believe our people are our greatest asset and the driving force behind our success. We are always looking for ambitious individuals to join our team of over 370 to achieve simultaneous growth: advancing your career while making a real impact on us and our partners' success.

Whether you're looking for a new job or a long-term career, we are committed to your professional development. You’ll find a supportive, inclusive team environment, with real progression opportunities that match our company's ambition and energy. That’s why we’ve been certified as a Great Place to Work for the second year running.

Pricecheck is a multi-award-winning global distributor and strategic partner for FMCG brands across health & beauty, grocery, household, and more.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Training Provider

SHEFFIELD COLLEGE, THE

Course/Training

Information communications technician (level 3)

Apply by: 17/08/2026