Apprentice IT Technician

Digital Native; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as an Apprentice IT Technician within a dynamic IT team. This role is tailored for individuals passionate about cloud technologies and eager to grow through a comprehensive apprenticeship program. You will engage in hands-on support and maintenance of cloud infrastructure while collaborating with senior leaders. This position not only offers a chance to develop technical skills but also to contribute to a diverse and inclusive environment. Join a respected organization committed to making a difference in the insurance sector, where your contributions will be valued and impactful.

Qualifications

• Seeking an enthusiastic Apprentice IT Technician eager to learn cloud technologies.
• Candidates should possess strong first line support skills and good communication.

Responsibilities

• Provide first and second line support to users for technical issues.
• Administer O365 and Azure platforms, ensuring timely support.

Skills

First line technical support skills

O365 user configuration

Active Directory

Good communication skills

Interest in technology

Education

5 GCSEs grades A*-C/9-4 or equivalent

Tech related subject at Level 3 (BTEC IT, A Level computer science)

Tools

Azure

Jira

Job description

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Flood Re is a re-insurance Scheme that makes flood cover more widely available and affordable.

Flood Re is a joint initiative between the UK Government and Insurers. Every insurer that offers home insurance in the UK must pay into the Flood Re Scheme. This Levy raises £135m every year that we use to cover the flood risks in home insurance policies, purchase further reinsurance against catastrophic flooding and to run the Company.

Flood Re will run until 2039 and is tasked with ensuring that the market will then be offering policies with premiums based on actual flood risk. This is an exciting opportunity to join a respected, highly motivated team.

Flood RE is committed to creating a diverse and inclusive environment, where all types of diversity is important to us. Our Recruitment process aims to ensure that we attract and appoint applicants with the right skills, knowledge, behaviours, and experience to meet the needs of our business. By embracing all types of diversity, we aim to ensure that here at Flood Re everyone is respected for their contribution.

Purpose

A motivated and enthusiastic Apprentice IT Technician to join our dynamic IT team. This position is designed for individuals who are passionate about cloud technologies & end user support, eager to learn and grow with a supporting programme of learning provided by Digital Native UK as part of the Level 3 Digital Support Technician apprenticeship. As an Apprentice IT Technician, you will assist in the support and maintenance of cloud infrastructure and the end user experience, gaining both hands-on skills and desktop support with cutting-edge technologies.

You will have a key role in shaping how end user support is delivered to the business. This role will have significant exposure to senior leaders in the business including Executive Committee members.

Principal Responsibilities

Role of Apprentice IT Technician, responsible for:

• Oversight, monitoring and maintenance of the Flood Re infrastructure and end user estate
• First and second line support to Flood Re users in regard to any technical issues or problems both remotely or any Flood Re offices
• Assist the IT Technician and IT Operations Manager in overseeing the organisation’s Cyber Security threat detection and counter measures platform
• Administer and support the organisation’s O365, Azure and other SaaS platforms as required
• Oversee and administer the Flood Re Jira support ticket platform, ensuring SLAs, responses and resolution to support queries are delivered in a timely manner
• Working with outsourced managed service providers in ensuring ticket SLAs and responses are met and support the business needs
• Liaise and collaborate with all external technology providers and their service desks to ensure timely respond and resolution of all support tickets
• Oversee and administer Joiner / Mover / Leaver process to ensure timely setup and removal of users and devices as required by the organisation’s policies
• Setup and configuration of laptop and hardware devices on the network
• Maintaining inventories of hardware and software
• Responsible for the monitoring of meeting room AV equipment and remediation of any issues
• Continuous improvement of technical support and governance processes and toolsets.

Proactively engage with Flood Re’s key vendor partners, by:

• Helping to define and implement SLAs and hold vendors to account on all governance controls and security.
• Ensuring Flood Re’s end-to-end data support landscape is catalogued, traceable and controlled.
• Working with our technology partners for modern solutions to problems faced across the organisation e.g. data manipulation and reporting.
• In conjunction with the Flood Re assurance team, ensure appropriate controls and security is implemented and governed by key vendors

Manage a range of stakeholders effectively, including:

• Executive & Board level stakeholders.
• Colleagues throughout IT, Actuarial, Finance, Risk, Legal, Internal Audit, Change Management, and other business functions.
• External stakeholder groups, including strategic vendor partners and those responsible for key organisational infrastructure.

Knowledge & Experience

• Interest in technology and working with people
• Knowledge of First line technical support skills
• Knowledge of O365 user configuration & security controls
• Knowledge of Exchange & email configuration and security controls
• Knowledge of Active Directory and Group Policy skills
• Good communication skills and ability to engage with stakeholders of all levels
• Ability to communicate strategic, technical, data-driven information to a high-level audience.
• Driven to stay up to date with technological, best practice and market trends.
• Familiarity with the insurance market or financial services is not essential.

Risk Responsibilities

Act as First Line of Defence, to identify and manage risks, generate and review risk information, and to take appropriate actions to maintain the risk exposure within appetite. Risks should be reported to ExCo and the Risk Function.

Information Security Responsibilities

As a member of Flood Re, you are expected to foster a security-aware culture through your own actions and behaviour by exercising good judgment, being aware of Information Security risks, compliant with all policies (including but not limited to fair usage and information security), diligent in the completion of Information Security training, mindful of any suspicious activity and proactive in your response to it and immediate reporting of any concerns or issues to the Flood Re IT / infosec team.

Regulatory Responsibilities

As Flood Re is dual regulated by the Financial Conduct Authority and the Prudential Regulation Authority, you will be expected to abide by the required regulatory obligations placed on you, as required, depending on your role.

This role is a Conduct Rules role, and Flood Re has designated this role as one that requires involvement in certain aspects of Flood Re’s regulated activities. This role is subject to the First Tier Conduct Rules detailed below.

First Tier Conduct Rules

1. You must act with integrity.
2. You must act with due skill, care and diligence.
3. You must be open and co-operative with the FCA, the PRA and other regulators.
4. You must pay due regard to the interests of consumers and treat them fairly.
5. You must observe proper standards of market conduct.

Apprenticeship Training to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
• You will work alongside our experienced Service Desk team and build your skills through a combination of:
• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks

Qualifications:

• Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
• Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc

Salary: Competitive salary dependant on skills and experience (aligned to London Living Wage)

Location: London, EC4N 7BE

Please note, this is a full-time position however we are happy to talk flexible working.