Apprentice IT Service Desk Analyst - London

EDF Energy Limited; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

EDF Energy Limited in London is recruiting an Apprentice IT Service Desk Analyst to kick off a career in IT while training towards a Level 3 Business Administrator Apprenticeship. You’ll be the first point of contact for IT support, helping colleagues with Windows, Microsoft 365 and cloud-based services, and learning on the job in a busy alliance IT team.

This apprenticeship combines practical work with formal learning, developing professional communication, incident logging, problem solving and

Qualifications

• Interest in technology and IT support.
• Willingness to learn and develop customer-facing skills.
• Good communication and organisational abilities.

Responsibilities

• Be the first point of contact for IT support via phone, live chat and self-service.
• Log, prioritise and manage IT incidents and service requests.
• Support users with Windows 10/11, Microsoft 365, Active Directory and cloud-based systems.
• Work with colleagues and specialist teams to resolve issues.
• Create and maintain knowledge articles and self-service guidance.
• Contribute ideas to improve service quality and user experience.

Skills

IT support

Customer service

Communication

Problem solving

Teamwork

Education

Level 3 Business Administrator Apprenticeship

Job description

EDF Energy Limited in London is recruiting an Apprentice IT Service Desk Analyst to kick off a career in IT while training towards a Level 3 Business Administrator Apprenticeship. You’ll be the first point of contact for IT support, helping colleagues with Windows, Microsoft 365 and cloud-based services, and learning on the job in a busy alliance IT team.

This apprenticeship combines practical work with formal learning, developing professional communication, incident logging, problem solving and