Apprentice Information Communication Technician

Nottinghamshire County Council; East Midlands; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Nottinghamshire County Council invites applications for an ICT Apprentice role designed to develop essential information technology skills while training toward an Apprenticeship Standard. The programme is hybrid, with in-office collaboration periods and remote work flexibility in line with service needs.

As an ICT Apprentice, you will support 1st and 2nd line IT requests, log interactions, and work with ICT teams and suppliers to resolve issues.

Qualifications

• A good standard of general education, including GCSEs in English and Maths at Level 4 or above or equivalent.
• Basic knowledge of IT systems and software applications.
• Familiarity with common IT packages, such as Microsoft Office.

Responsibilities

• Handle initial contacts from users via phone, webchat and self-service.
• Keep track of user contacts and interactions accurately.
• Provide 1st and 2nd line IT support to resolve technical issues.
• Escalate issues to 3rd line ICT support teams and suppliers when necessary.
• Collaborate with colleagues to improve IT processes and user experiences.

Skills

Customer care

Team spirit

Problem-solving

Time management

Education

GCSE English & Maths (4+)

Tools

Microsoft Office

Job description

This post has been identified as being suitable for Nottinghamshire County Council’s Apprenticeship Scheme.

In order to apply for this post you must be willing to undertake training against an appropriate Apprenticeship Standard that will be delivered by an approved training provider.

Apprenticeships are open to all ages and abilities and are designed to encourage people who may not have the necessary experience or qualifications to access employment.

Salary

£27,709 - £30,515 per annum

Type of vacancy

Fixed Term

Work pattern

Full Time

Duration (Months)

18

Hours per week

37

Work Base

County Hall, West Bridgford, NG2 7QP.

Working Arrangements

Hybrid

Job Description / Person Specification

JDPS.pdf – 444KB Opens in a new window

Competency Framework

Tier 7a

Number of posts

2

Interview date

8 December 2026

Closing Date

05 November 2026 23:55

Join Nottinghamshire County Council as an ICT Apprentice – Your Future Starts Here!

Are you ready to kickstart your career in Information Communication Technology? As an ICT Apprentice, you will develop essential skills and gain valuable experience while working towards a vocational qualification. This is your chance to learn and grow within a supportive team, setting the stage for your future success!

Please note: This is a hybrid role, with some flexibility to work from home around service needs. There will be periods where you are expected to be in the office full time to collaborate with your team and engage in hands‑on training.

To learn about this apprenticeship, please read the Information Communications Technician Level 3 standard details taken from the Skills England website.

As part of this apprenticeship, you will be following the Support Technician Pathway. The Support Technician role is desk based resolving user queries and reported faults with ICT hardware and software.

As An ICT Apprentice, Your Key Responsibilities Will Include

• Receiving Requests: Handle initial contacts from users via phone, webchat, and self-service.
• Logging Interactions: Keep track of user contacts and interactions accurately.
• Providing Support: Offer 1st and 2nd line support to resolve technical issues efficiently.
• Escalating Issues: Work closely with 3rd line ICT support teams and suppliers when necessary.
• Collaborating for Improvement: Team up with colleagues to enhance IT processes and user experiences.

To Succeed In This Role, You Should Have

• A good standard of general education, including GCSEs in English and Maths at Level 4 or above or equivalent.
• Basic knowledge of IT systems and software applications.
• Familiarity with common IT packages, such as Microsoft Office.

We Are Looking For Candidates Who Demonstrate

• Customer Care: A commitment to providing excellent service to users.
• Team Spirit: The ability to work well with others and contribute positively to the team.
• Problem-Solving Skills: An analytical approach to tackling challenges.
• Time Management: The ability to organise your workload effectively.

At Nottinghamshire County Council, We Offer

• A Place to Belong: Join a friendly, inclusive workplace where everyone is valued.
• Professional Development: Access to training and support to help you grow in your career.
• Work-Life Balance: Flexible working arrangements

Important: Your application must include previous education, and exam results. Details should include place of study, subject name, qualification type (i.e. GCSE), Grade achieved and date awarded.

For an informal discussion about this opportunity please contact Sue Wright on 01159932742 or by email [e-mail].

This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full‑time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.