Apprentice - HR Support Officer

West of England Mayor; West of England; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Fully funded apprenticeship

Paid hands-on experience

Training and mentoring

Career development opportunities

Public sector environment

Job summary

The West of England Mayoral Combined Authority is recruiting an HR Support Apprentice to start a two-year fixed term role from November 2026. You’ll work with experienced HR professionals providing admin and operational support across many people-related activities.

This entry-level apprenticeship offers learning, mentoring and real hands-on work in a supportive public-sector environment, with a pathway to develop your career while studying. Right to work in the UK is required.

Qualifications

• 5 GCSEs including English and Maths (Grade 4/C or above).
• Minimum 2 A Levels or equivalent qualifications.
• Good communication and basic IT skills required.
• Willingness to learn and develop in HR in a public sector setting.

Responsibilities

• Provide administrative support across HR and People processes.
• Assist with recruitment administration: interview arrangements and records.
• Support onboarding and induction of new employees.
• Maintain confidential employee information and HR records.
• Handle employee lifecycle activities: starters, leavers, changes.
• Respond to routine HR queries with guidance or policy signposting.
• Support HR policy implementation and procedures.
• Assist with employee relations administration and documentation.
• Support HR reports and people data production.
• Protect confidentiality and data protection compliance.
• Collaborate with colleagues to improve HR processes.

Skills

Good communication

Basic IT skills

Organisational skills

Time management

Teamwork and collaboration

Curiosity and willingness to learn

Education

5 GCSEs including English and Maths

Minimum 2 A Levels

Tools

Microsoft Office

Job description

Ready to start your career and make a real impact?

The West of England Mayoral Combined Authority (MCA) is recruiting enthusiastic apprentices aged 18 - 21 years old who are looking to start their career moving from education into the workplace to join our team and help shape the future of our region. If you're looking for a chance to earn, learn and grow in a supportive public-sector environment, this is your moment.

Why join the MCA?

At the West of England Mayoral Combined Authority, you'll be part of the work shaping the future of our region. From improving transport and supporting greener communities to creating opportunities for local people, you'll contribute to projects that make a real difference. You'll see the impact of your work in the communities around you while building valuable skills for your future.

What you'll get

• A fully funded apprenticeship qualification
• Paid, hands-on experience in a supportive public sector organisation
• Training, mentoring and opportunities to develop your career
• A welcoming workplace where we value being Ambitious, Collaborative, Inclusive, Confident and Innovative
• The chance to make a positive impact across the West of England

This is a 2 year fixed term contract starting November 2026.

What we're looking for

We're looking for enthusiastic people who are ready to learn, work as part of a team and commit to completing their apprenticeship. You'll also need:

• 5 GCSEs, including English and Maths (Grade 4/C or above)
• Minimum 2 A Levels - Grade C or above, (or the equivalent qualification)
• Work/volunteering experience in a professional environment
• Good communication and basic IT skills (Microsoft Office or equivalent)
• Good organisational and time management skills, with a reliable and professional approach
• A positive attitude, curiosity and a willingness to learn and develop
• The ability to work collaboratively, showing resilience, enthusiasm and a commitment to delivering your best

Right to work in the UK and meet the government's apprenticeship funding eligibility requirements.

Apprenticeship - HR Support

Apprenticeship - HR Support - find out more about the apprenticeship here: HR support / Skills England

As an HR Support Apprentice, you will work alongside experienced HR and People professionals, providing administrative and operational support across a range of people-related activities. You will play an important role in helping to ensure HR, & Talent teams processes are delivered accurately, efficiently and consistently, while contributing to a positive experience for employees and managers. This is an ideal opportunity for someone who is new to HR, has recently left education, or is currently working in a junior administrative or support role and would like to develop your career within HR. You may already have some experience supporting HR-related activities, or you may be looking to gain your first practical experience in the profession. The Level 3 apprenticeship will provide you with the opportunity to develop your knowledge, skills and confidence while gaining valuable on-the-job experience. Please note: This is an entry-level apprenticeship and is not a graduate role.

Key Responsibilities

• Provide administrative support across a range of HR and People processes.
• Assist with recruitment administration, including arranging interviews, preparing documentation and maintaining accurate records.
• Support the onboarding and induction of new employees.
• Maintain accurate and confidential employee information and HR records.
• Assist with employee lifecycle processes, including starters, leavers and changes to employment.
• Respond to routine HR queries from employees and managers, providing appropriate information or signposting to relevant policies and guidance.
• Support the implementation and administration of HR policies and procedures.
• Assist HR colleagues with employee relations administration and documentation.
• Support the production of HR reports and people data.
• Handle confidential and sensitive information appropriately and in accordance with organisational policies and data protection requirements.
• Work collaboratively with colleagues across the organisation to support effective people processes.
• Identify opportunities to improve HR processes and contribute to service improvement.
• Develop an understanding of employment legislation and how it applies within a public-sector organisation.
• Provide a professional, helpful and customer-focused service to employees and managers.