Apprentice Front-of-House Team Lead: Guest Experience

Farmhouse Inns; Monkspath; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounts 33%

Employee assistance program

Maternity & paternity policies

Menopause Friendly Employer

Greene King discounts

Referral bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Farmhouse Inns is seeking an Apprentice Team Leader to motivate and guide front of house teams, ensuring every guest enjoys a memorable 5-star experience.

You'll lead by example during busy shifts, support the management team, and help organise the team to keep service smooth, safe, and welcoming. Training is delivered on the job with mentoring and weekly coaching as part of your apprenticeship.

Qualifications

• Apprenticeship delivered on the job with mentor support.
• Functional Skills English and Maths provided if needed.
• Reviews every 12 weeks with Manager and Lifetime Learner Coach.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts for smooth service.
• Ensure the bar is safe, legal, and clean, with fast issue resolution.
• Maintain high standards of accuracy in every pour.
• Model great service and welcome for all customers.
• Think on your feet and adapt to shift challenges.
• Show a positive, can-do attitude and be a team player.

Skills

Customer service

Team leadership

Organisational skills

Problem solving

Education

GCSE or equivalents

Job description

Farmhouse Inns is seeking an Apprentice Team Leader to motivate and guide front of house teams, ensuring every guest enjoys a memorable 5-star experience.

You'll lead by example during busy shifts, support the management team, and help organise the team to keep service smooth, safe, and welcoming. Training is delivered on the job with mentoring and weekly coaching as part of your apprenticeship.