Apprentice Facilities Admin & Office Manager

Mitie Cleaning & Hygiene Services; North East; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Salary Finance

Mitie Stars

Cycle to work

Virtual GP

Pension scheme

Discount platform

Holiday options

Job summary

Mitie is offering an Apprentice Office/Administration role at Darlington Education Village. You’ll learn practical facilities management administration, service desk support, contract management and procurement while earning a salary and gaining a nationally recognised Business Administration apprenticeship.

You'll work with the Facilities Manager and site teams, handling emails, reports, filing and data, and you'll build hands-on experience across administration, customer service and project

Qualifications

• GCSE Maths and English at Grade 4/C or above (or equivalent).
• Strong communication and organisational skills.
• Professional and customer-focused approach.
• Willingness to learn and develop new skills.

Responsibilities

• Providing administrative support to the Facilities Manager and wider FM team.
• Managing incoming emails, telephone calls and correspondence.
• Maintaining office filing systems and management information records.
• Producing reports, spreadsheets, presentations and operational documentation.
• Supporting the service desk by logging, tracking and coordinating reactive maintenance requests.
• Allocating work requests to engineers, contractors and site teams.
• Monitoring job progress and helping ensure service level agreements (SLAs) are achieved.
• Assisting with the administration and tracking of contract variations from request through to completion.
• Supporting the coordination of small works projects, including quotations, approvals, project trackers and completion records.
• Maintaining contract documentation, supplier records and procurement information.
• Supporting the administration of planned preventative maintenance (PPM) schedules and compliance records.
• Helping maintain critical documentation including fire safety records, water hygiene information, electrical certification, gas safety documentation, asbestos records, risk assessments, method statements and contractor permits.
• Assisting with audits, inspections and compliance reporting activities.
• Building positive relationships with school representatives, contractors, suppliers and colleagues.
• Providing excellent customer service and professional support to stakeholders across the contract.
• Learning how facilities management contracts operate within a live educational environment.

Skills

Strong communication

Organisational skills

Customer-focused

Willingness to learn

Education

GCSE Maths and English

Tools

Microsoft Office

CAF(M) / helpdesk systems

Job description

Mitie is offering an Apprentice Office/Administration role at Darlington Education Village. You’ll learn practical facilities management administration, service desk support, contract management and procurement while earning a salary and gaining a nationally recognised Business Administration apprenticeship.

You'll work with the Facilities Manager and site teams, handling emails, reports, filing and data, and you'll build hands-on experience across administration, customer service and project