Apprentice Customer Service: Start Your Impact

NECSWS; Tees Valley; On-site; GBP 9,600 - 16,000; Full time

Benefits offered by this job

Private Medical Cover

25 days paid holiday

Life assurance cover (4x)

Group pension plan

LinkedIn Learning access

Flexible benefits

Job summary

NEC Software Solutions is offering a year-long apprenticeship supporting Local Welfare Provision, HGV Levy, Blue Badge Unit, and Northgate Appeals Service Unit. You will learn to service customers, determine requirements, answer inquiries, process applications, and maintain records.

Training will cover contract requirements and system use. The role provides hands-on experience across Europe, with mentorship, and a path through the NPS Academy Scheme to grow within a large multinational

Qualifications

• 5 GCSEs grade A-C, including English, Maths and Science.
• Excellent telephone skills
• Microsoft Excel and Word
• Customer Service and Focus
• Listening and Verbal Communication
• Building Relationships and People Skills
• Organisational skills to schedule daily/monthly workload
• Interest in working flexible shifts including weekends
• Problem Solving and Multi-tasking
• Training on the system, processes and procedures are included.

Responsibilities

• Service customers by determining requirements; answering inquiries; processing applications; fulfilling requests; maintaining database/work records/filing.
• Ensure calls are answered in a timely and professional manner and resolved with detailed contract knowledge (training provided).
• Develop telephone and administrative skills while dealing with applicants from across Europe.
• Support and develop through the NPS Academy Scheme.

Skills

Excellent telephone skills

Microsoft Excel

Microsoft Word

Customer Service

Listening and Verbal Communication

Building Relationships

Organisational Skills

Willing to work weekends (flexible)

Education

5 GCSEs (A-C) including English, Maths and Science

Tools

Microsoft Excel

Microsoft Word

Job description

NEC Software Solutions is offering a year-long apprenticeship supporting Local Welfare Provision, HGV Levy, Blue Badge Unit, and Northgate Appeals Service Unit. You will learn to service customers, determine requirements, answer inquiries, process applications, and maintain records.

Training will cover contract requirements and system use. The role provides hands-on experience across Europe, with mentorship, and a path through the NPS Academy Scheme to grow within a large multinational