Apprentice Customer Service Practitioner

IT Your Way; Gloucester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in healthcare is looking for dedicated individuals to join their team as apprentices. This exciting opportunity offers a chance to gain valuable experience in a supportive environment while undertaking a Level 2 Customer Service Practitioner Apprenticeship. You will be responsible for processing orders, handling customer inquiries, and participating in mandatory training programs. Enjoy a range of exclusive benefits, including flexible working opportunities, generous annual leave, and access to excellent health and wellbeing initiatives. If you're eager to develop your skills and make a meaningful impact, this role is perfect for you.

Benefits

Generous annual leave allowance

NHS pension scheme

Discounts at local shops and restaurants

Access to on-site nurseries

Discounted public transport

Health and wellbeing initiatives

Qualifications

• Understanding and processing orders compliant with Trust policies.
• Active participation in mandatory training and vocational assessments.

Responsibilities

• Ordering Goods, Services, and Works efficiently.
• Processing inquiries and providing general customer service.

Skills

Customer Service

Procurement

Administration

Education

Level 2 Customer Service Practitioner Apprenticeship

Job description

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county, with a team of over 9,000 employees. We are proud to rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities, and the chance to gain valuable experience in one of our innovative hospitals. This includes a generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition, and a range of health and wellbeing initiatives to support you.

Be responsible for understanding and undertaking in a competent manner:

1. The ordering of Goods, Services and Works.
2. Processing enquiries received from Customers and Suppliers.
3. Obtaining prices and quotations.
4. Processing of orders compliant with the Trust’s Standing Financial Instructions, Procurement Policy, and current legislation.
5. Supporting low value tender exercises.
6. Seeking support and guidance from other Procurement staff.
7. General customer service and administration duties.

To attend all mandatory components of the Apprenticeship including:

1. Corporate Induction.
2. GHNHSFT mandatory training.
3. Department based vocational assessments.
4. Progress review meetings.
5. Additionally, 2 months before the end of your apprenticeship, you are required to meet with a member of the Apprenticeships and Careers Team to discuss careers advice and guidance.

To actively participate in the Trust’s appraisal/development conversation process. Undertake training as necessary in line with the development of the post and as agreed with the line manager, as well as maintain and complete the Level 2 Customer Service Practitioner Apprenticeship within the timeframe.

Full time, Monday to Friday, hours to be confirmed.