Apprentice Customer Service Advisor

Portmeirion Group UK Limited; Stoke-on-Trent; On-site; GBP 12,000 - 18,000; Full time

Job summary

Portmeirion Group UK Limited is looking for an Apprentice Customer Service Advisor to join our busy team and start a career in customer service. You will support day-to-day tasks, including processing orders, tracking shipments, handling returns, refunds, and responding to emails, while building strong relationships with customers and colleagues.

The ideal candidate will have excellent communication, sharp attention to detail, and strong organizational skills, with a proactive approach to

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organisational and time management abilities.
• Proactive problem-solving approach.
• Ability to build effective relationships with customers and colleagues.
• Confidence using Microsoft Office applications.

Responsibilities

• Process customer orders accurately and efficiently.
• Track orders via courier sites and provide updates.
• Process returns and support refunds to completion.
• Raise replacement orders for damaged items.
• Assist with issuing customer refunds.
• Help manage and respond to customer service emails.
• Produce reports and provide administrative support.
• Deliver excellent customer service at all stages of the journey.

Skills

Communication skills

Attention to detail

Time management

Proactive problem solving

Relationship building

MS Office

Positive attitude

Tools

Microsoft Office

Job description

We are delighted to be recruiting for an Apprentice Customer Service Advisor to join the Portmeirion Group team.

This is an excellent opportunity for an enthusiastic and motivated individual looking to start their career in customer service. We are seeking someone with excellent attention to detail, strong communication skills, and a passion for problem-solving. The successful candidate will enjoy building positive relationships with both customers and colleagues while gaining valuable experience in a busy customer service environment.

As an Apprentice Customer Service Advisor, you will support the Customer Service team with a variety of day-to-day tasks, including:

• Processing customer orders accurately and efficiently
• Tracking customer orders through courier websites and providing updates when required
• Processing returns and supporting customers through to refund completion
• Raising replacement orders for damaged or broken items
• Assisting with issuing customer refunds
• Helping to manage and respond to customer service emails
• Producing reports and providing administrative support as required
• Delivering excellent customer service at every stage of the customer journey

The ideal candidate will have:

• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Good organisational and time management skills
• A proactive approach to problem solving
• The ability to build effective relationships with customers and colleagues
• IT skills, including confidence using Microsoft Office applications
• A positive attitude and willingness to learn

What you'll gain, As an Apprentice Customer Service Advisor,

• A recognised apprenticeship qualification
• Hands-on experience within a successful and established business
• Ongoing training and development opportunities
• Support from experienced colleagues and mentors
• The opportunity to build a long-term career in customer service

If you are looking to begin your career with a company that values development, teamwork, and excellent customer service, we'd love to hear from you!

Why work for us

We believe that our people are our greatest asset and the Group’s success is directly related to the effectiveness of our people. We want people to join our team who are as passionate as we are about our six wonderful brands, our products, and our heritage and share the same values.

Portmeirion Group has heritageand familyat our core. We have a responsibility to our employees, customers, communities and the people that bring our products into their homes, and we work hard to reflect this in everything we do.

Our business and brands have a global footprint and strong history. They are grounded in family values, craft, and a commitment to making beautiful products that bring people together and are passed from generation to generation. We operate with integrity, decency, honesty, positivity and inclusion. We use our talent for innovation and creativity to solve challenges and explore how we can become custodians of the future.

We build our global business in a way that evolves this heritage to safeguard the next generation; Combining the best of the past with today’s innovations and designs to make our business as good as it possibly can be and create a positive legacy for the future. For our employees, communities, customers and the planet.