Sales Assistant

Portmeirion Group UK Limited; Ashford; Hybrid; GBP 12,000 - 15,000; Full time

Job summary

Portmeirion Group UK Limited is seeking five enthusiastic Sales Assistants for an exciting 8-week pop-up shop in Ashford. You will support the Shop Manager in delivering sales targets by delivering outstanding customer service and engaging with customers to promote products.

You will work closely with the Shop Manager and retail team to maximize sales, maintain store standards, and contribute ideas to drive performance. Open and close responsibilities may apply as needed.

Qualifications

• Outstanding customer service skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Deliver exceptional customer service and ensure every customer is welcomed promptly.
• Engage with customers, identify their needs, and confidently promote products.
• Help achieve store sales, conversion, and ATV targets.
• Maintain high standards of merchandising, ensuring displays are attractive and well-stocked.
• Ensure products are accurately priced with clear signage.
• Book in and process incoming stock accurately.
• Monitor stock levels and report low stock to the Shop Manager.
• Encourage customers to join mailing lists and promote offers.
• Support regular stocktakes and count stock accurately.
• Collaborate with the team to achieve store objectives and improve performance.
• Provide feedback and ideas to increase sales and improve the customer experience.

Job description

Are you passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced retail environment and love helping customers find exactly what they're looking for?

We're looking for five enthusiasticSales Assistants to join our team for an exciting 8week pop-up shop. This is a fantastic opportunity to gain retail experience, be part of a supportive team, and help create an outstanding shopping experience for every customer.

About the Role

As a Sales Assistant, you'll support the Shop Manager in delivering sales targets by providing outstanding customer service, engaging with customers, and contributing to the overall success of the pop-up shop. You'll play a key role in ensuring every customer receives a warm welcome and leaves with a positive shopping experience.

You'll also work closely with the Shop Manager and wider retail team to help maximise sales, maintain excellent store standards, and contribute ideas that drive performance.

Key Responsibilities

• Deliver exceptional customer service and ensure every customer is welcomed promptly.
• Engage with customers, identify their needs, and confidently promote products.
• Help achieve store sales, conversion, and average transaction value (ATV) targets.
• Maintain high standards of merchandising, ensuring displays are attractive, commercial, and well-stocked.
• Ensure all products are accurately priced with clear promotional signage.
• Book in and process incoming stock accurately.
• Monitor stock levels and report low stock to the Shop Manager.
• Encourage customers to join our mailing list and promote current offers.
• Support regular stocktakes and ensure stock is counted accurately.
• Work collaboratively with the team to achieve store objectives and continually improve performance.
• Provide feedback and ideas to help increase sales and improve the customer experience.
• Open and close the store when required, following company procedures and under the direction of the Shop Manager.

Why work for us

We believe that our people are our greatest asset and the Group’s success is directly related to the effectiveness of our people. We want people to join our team who are as passionate as we are about our six wonderful brands, our products, and our heritage and share the same values.

Portmeirion Group has heritageand familyat our core. We have a responsibility to our employees, customers, communities and the people that bring our products into their homes, and we work hard to reflect this in everything we do.

Our business and brands have a global footprint and strong history. They are grounded in family values, craft, and a commitment to making beautiful products that bring people together and are passed from generation to generation. We operate with integrity, decency, honesty, positivity and inclusion. We use our talent for innovation and creativity to solve challenges and explore how we can become custodians of the future.

We build our global business in a way that evolves this heritage to safeguard the next generation; Combining the best of the past with today’s innovations and designs to make our business as good as it possibly can be and create a positive legacy for the future. For our employees, communities, customers and the planet.