Apprentice Crew Member

McDonald’s; Northolt; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global fast-food chain is looking for enthusiastic individuals to join their team through an apprenticeship program. Candidates will prepare food and drinks, ensure a great customer experience, and adhere to high standards of quality and cleanliness. The apprenticeship, lasting 15 months, includes day-to-day training and mentorship from expert trainers. Additionally, benefits like holiday pay, sick pay, and employee discounts are offered.

Benefits

Extra pay for overnight shifts

Employee discounts

Holiday and sick pay

Qualifications

• Friendly, courteous, and helpful disposition required.
• Ability to understand high standards of quality and service.
• Must maintain a smart and clean appearance.

Responsibilities

• Prepare food and drink to a gold standard.
• Make customers feel special by ad hoc adaption to their needs.
• Maintain up-to-date knowledge on food and promotions.
• Adhere to company standards and safety procedures.

Skills

Effective communication skills

Teamwork

Friendly and courteous attitude

Attention to cleanliness and quality

High energy levels

Education

Food and Beverage Team Member Apprenticeship Level 2

Job description

When working in a McDonald’s restaurant, you will have to do a number of regular tasks, many which follow set procedures.

• Preparing every customer’s food and drink to a gold standard.
• Making the customer’s experience special – adapt to each customer’s needs, be patient and welcoming.
• Keeping up to date with knowledge on our food and promotions.
• Completing tasks and activities in line with training/SOCs, company guidelines and management direction.
• Adhering to McDonald’s standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.
• Taking responsibility for your training in all areas; looking for opportunities to improve and develop.
• Following the ‘Fix Up, Work Sharp’ guidelines and taking pride in your personal appearance.

What your apprenticeship will offer:

• You’ll work towards the Food and Beverage Team Member Apprenticeship Level 2, over the duration of 15 months.
• You’ll receive day‑to‑day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4‑6 weeks via face‑to‑face visits or remotely over telephone or Teams.
• The apprenticeship is a structured, learner‑ and employer‑focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.
• You’ll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run‑up to your End Point Assessment.
• They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments, supporting your overall wellbeing with counselling, mental‑health support, life management, medical guidance, and helpful resources.

What we’re looking for:

• You are friendly, courteous, and helpful; and you work well as part of a team.
• Our doors are open to everyone; you’ll be confident in approaching and dealing with diverse groups of people.
• Effective communication skills such as attentive listening, face‑to‑face verbal communication and eye contact are a must.
• You need to understand the importance of maintaining high standards of quality and service as well as cleanliness.
• The ability to maintain high energy levels whilst working both efficiently and productively is essential.
• Finally, your appearance should be smart and clean.

Premium Shift

If you work overnights, between the hours of midnight and 5am, you’ll earn extra pay.

Every team member, including our hourly‑paid workers, earn above the national minimum wage. We also offer a range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.