Apprentice Business Support Administrator

London Borough of Redbridge; Greater London; On-site; GBP 12,000 - 16,000; Full time

Job summary

London Borough of Redbridge is seeking an Apprentice Business Support Administrator to provide high-quality admin support across Children’s Services at Station Road Centre in London. This fixed-term role offers a structured learning programme leading to a Business Administrator Level 3 Apprenticeship and exposure to senior officers and partners.

You will handle calendars, correspondence, records, FOIs and enquiries, developing professional communication and confidentiality practices as you

Qualifications

• GCSE level education or equivalent.
• Administrative experience with attention to detail.
• Confident IT skills including Microsoft Office.
• Well-organised and able to prioritise work and meet deadlines.
• Strong written and verbal communication.
• Professional, courteous, and customer-focused.
• Able to work independently with initiative and discretion.

Responsibilities

• Provide comprehensive administrative support to teams within Children’s Services.
• Function as a first point of contact for service users, members of the public, Members, and visitors.
• Manage calendars, arrange meetings, book venues, and prepare papers.
• Organise and support meetings, seminars, and events, including minute-taking.
• Maintain accurate records using databases, spreadsheets, and IT systems.
• Support financial and budget monitoring processes, including orders and payments.
• Assist with FOIs, SARs, complaints, Members’, and MP enquiries, ensuring appropriate escalation.
• Produce correspondence, reports and management information as required.
• Maintain confidentiality and manage sensitive or politically sensitive information appropriately.
• Provide cover for colleagues and contribute positively to teamwork.

Skills

Administrative experience

Microsoft Office

Attention to detail

Well-organised

Communication skills

Initiative

Discretion

Education

GCSE or equivalent

Job description

Station Road Centre

Fixed Term 2 Years – Full Time (36hrs pw)

About The Role

We are looking for an organised, adaptable, and customer-focused

Location: Station Road Centre

Fixed Term 2 Years – Full Time (36hrs pw)

About The Role

We are looking for an organised, adaptable, and customer-focused Apprentice Business Support Administrator to provide high-quality administrative support across our service areas within Children’s Services. This is a varied and fast-paced role supporting senior officers and teams, where flexibility, initiative and professionalism are key.

You will be responsible for delivering efficient administrative services, responding to a high volume of tasks, and ensuring work is completed accurately and to agreed standards. The role requires confidence in dealing with internal and external stakeholders, including senior managers, Members, partner agencies, and the public.

A structured programme of learning will enable you to achieve a Business Administrator Level 3 Apprenticeship which is a nationally recognized qualification and accredited by Skills England.

Key Responsibilities

• Provide comprehensive administrative support to teams and departments within Children’s Services
• Function as a first point of contact for service users, members of the public, Members, and visitors.
• Manage calendars, arrange meetings, book venues, and prepare papers.
• Organise and support meetings, seminars, and events, including minute-taking.
• Maintain accurate records using databases, spreadsheets, and IT systems.
• Support financial and budget monitoring processes, including orders and payments.
• Assist with FOIs, SARs, complaints, Members,’ and MP enquiries, ensuring appropriate escalation.
• Produce correspondence, reports and management information as required.
• Maintain confidentiality and manage sensitive or politically sensitive information appropriately.
• Provide cover for colleagues and contribute positively to teamwork.

What We Are Looking For

You will be:

• Educated to GCSE standard or equivalent.
• Administrative experience with attention to detail
• Confident use of IT systems, including Microsoft Office
• Well-organised, able to prioritise work and meet deadlines.
• An effective communicator, both verbally and in writing
• Professional, courteous, and customer-focused
• Able to work independently with minimal supervision, using initiative where appropriate.
• Trusted to manage confidential and sensitive information with discretion.

Our Commitment

We are committed to equality, safeguarding, customer care, and sustainable working practices. Appointment in this role will be subject to relevant pre-employment checks.

Why Join Us?

• A supportive team environment
• Opportunities for learning and development
• The chance to contribute to vital public services.
• A role where no two days are the same.

Care leavers will be guaranteed an interview.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.