Apprentice Administrator

United Infrastructure Ltd; Warrington; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Holiday allowance

Tailored benefits portal

Job summary

United Infrastructure is seeking an Apprentice to join the Telecoms business, focusing on access and outage support across client sites. The role includes handling client enquiries, documentation, and collaboration with internal teams.

You will undertake the Level 3 Business Administrator apprenticeship, conducted remotely with tutor support, starting ahead of October 2026 to complete the programme.

Qualifications

• 5 GCSEs at Grade 9-4/A*-C including English and Mathematics
• Good IT skills and able to use Microsoft Office packages, particularly Excel
• Good organisation, time management, attention to detail and communication skills
• Enrolment onto Level 3 Business Administrator apprenticeship; remote learning pathway

Responsibilities

• dealing with enquiries from clients and customers via email, telephone, and systems
• creating, maintaining and ensuring efficient handling of documentation
• working closely with colleagues and stakeholders to ensure projects run smoothly

Skills

IT skills

Microsoft Excel

Microsoft Office

Organization

Time management

Attention to detail

Communication

Education

GCSEs incl English & Maths

Level 3 Business Administrator Apprenticeship

Tools

Microsoft Office

Excel

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.

We are looking for an Apprentice to join our Telecoms business who connects people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. We have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK. You will join our Access and Outage team who are responsible for supporting operational delivery across multiple client sites.

Some of your key responsibilities will include:

• dealing with enquiries from clients and customers via email, telephone calls and different systems
• creating, maintaining and ensuring efficient handling of documentation
• working closely with a range of colleagues and stakeholders including internal teams, field engineers, and client representatives to ensure our projects run smoothly.

As an Apprentice with United Infrastructure, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll get a generous holiday allowance, Christmas shutdown, and a tailored benefits portal that allows you to choose the right benefits for you.

In order to fully develop in your role, you will be enrolled onto the L3 Business Administrator apprenticeship qualification with one of our training partners. This learning pathway is delivered entirely remotely, and you will access online self-accessed or virtually delivered classroom sessions, and one-to-one support from your tutor or coach. They will also meet regularly with you and your line manager to ensure you are progressing through your programme.

Academic Entry Requirements

• 5 GCSEs at Grade 9-4/A*-C including English and Mathematics
• Good IT skills and able to use Microsoft Office packages, particularly Excel
• Good organisation, time management, attention to detail and communication skills

You must also be available to start full-time work by October 2026 and have:

• The commitment to live and breathe our company values during your work and studies.
• The motivation and dedication to successfully complete your apprenticeship programme.

Please note, as this is an apprenticeship programme, in order to be eligible to apply you must not already have an equivalent level or higher qualification in the occupational area, or significant work experience.

Upon successful completion of your programme, you will achieve:

• Level 3 Business Administrator Apprenticeship.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.