Apprentice Administrator

Axis; Oldbury; On-site; GBP 9,643 - 12,398; Full time

Benefits offered by this job

Pension scheme and life assurance

Travel Expense Coverage

25 days’ holiday

Perkbox access

Volunteer day

Learning and development opportunities

Job summary

Axis CLC is offering an on-site Level 3 Business Administration apprenticeship in Oldbury. You will learn on the job, attend college once a week, and progress toward a permanent role on successful completion.

As an apprentice, you’ll provide customer service, book appointments, log jobs, update information, and work with colleagues across departments while following Axis policies and pursuing sustainability goals.

Qualifications

• GCSEs in Maths & English (A-C) or equivalent.
• Strong communication and interpersonal skills.
• Willingness to learn and follow policies.

Responsibilities

• Provide customer service to residents and customers.
• Arrange appointments for residents with tradespeople in a cost‑effective, organised way.
• Handle queries from residents and reschedule appointments.
• Log current jobs on our job management system.
• Update information as jobs change.
• Order equipment needed for jobs.
• Collaborate with apprentices, Axis operatives, clients, customers and tenants.
• Keep activity logged and up to date.
• Liaise with staff at customer sites to share progress.
• Follow company policies and procedures, including sustainability.

Skills

Good communication

Presentable

Positive attitude

Attention to detail

Education

GCSEs in Maths & English (A-C) or equivalent

Job description

Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

Becoming an apprentice at Axis CLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position.

To work with the Apprentice team learning the skills and gaining experience of Business Administration whilst studying towards completion of the Level 3 Apprenticeship.

What You’ll Deliver

• Provide customer service to residents and customers.
• Arrange appointments for residents with trades people in a cost effective and organised manner.
• Dealing with queries from residents and changing appointments.
• Rescheduling appointments using our planning tools.
• Logging current jobs onto our job management system/database.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• Work as an integral team member with other apprentices, Axis operatives, clients, customers, and tenants.
• Keeping all activity logged and up to date in an accurate manner.
• Liaising with staff at customer sites keeping them up to date with progress information.
• Follow the company’s policies and procedures at all times.
• Cooperate with colleagues from other departments in a timely manner if and when necessary.
• Provide information to your Line Manager in a timely manner when requested to do so.
• Follow and support policies, procedures, initiatives, and work instructions related to sustainability
• improvement and environmental compliance.
• Ensure college course attendance is 100% and college absence communicated to your Line Manager and Apprentice Co-ordinator every time you fail to attend college.
• Communicate any absence from work as per your contractual terms and conditions.
• Communicate college requirements for completion of the Level 3 apprenticeship portfolio work with Axis Mentor, Apprentice Co-ordinator, and Line Manager.
• Pass all college exams and projects in each year of college to ensure continued progression in your apprenticeship.

About You

• GCSE 4 & above (A-C) in Maths & English or equivalent
• Good communication
• Presentable
• Positive attitude to work
• Attention to detail

What We Offer

• Salary of £8 per hour plus benefits including:
• Pension scheme and life assurance
• Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work-related events.
• 25 days’ holiday + bank holidays
• Access to Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching.

Why Axis CLC?

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.

Our Commitment to Inclusion

Many faces, one Axis CLC.

We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.